American Vision — Local services in Ventura

This one star is for some of the beautiful crystal art and unique gifts they have! Unfortunately the customer service is awful!!! My teenage daughter bought us gifts from this store. We love the crystal trees we got but my husband's dragon was broken on the face area and the broken part was not inside the box which means it was previously broken. When I enter the store and told the cashier she directed me to a gentleman that literally told me to calm down when I was giving my explanation. I have over 20 yrs in customer service and sales. You never tell an unsatisfied client to calm down. You let them explain their dissatisfaction. Btw I'm a very intense person when I'm expressing myself so there was no need for that. But it gets worse. I was on the phone with my daughter and mistakenly heard there was another store downstairs where in fact is at the corner next to target upstairs so the gentleman said you didn't buy here when I have the email receipt. This is the second strike in bad customer service. Then he takes me to the corner store where there is an older lady the owner I'm guessing. So again trying to explain to her and they start saying things in Spanish well guess what ? Español es mi primer idioma. Spanish is my first language! They were basically saying they don't sell broken stuff. So told them my daughter didn't break it or has a reason to lie. They agree to hand it to me outside the store and the lady threw the box at me!!! Third an final strike. They will never see a dime from me ever again!!! There no American Vision about they way...

I come here as a treat to myself every few months and every time I come the staff is so sweet and kind, today I came in today hoping to buy a matching gold ring, the man working there said they had a ring that matched my pendant, I chose the silver one and couldn’t be more happy with my purchase. I love every single crystal and jewelry piece I’ve ever...

This is one of my favorite stores! I enjoy all of the unique, authentic Native items. They have some beautiful merchandise. The family that owns and operates it is very welcoming and helpful. I always enjoy going in their store. I often see them with a booth set up at the various pow wows...