Sarku Japan — Restaurant in Ventura

They are not giving sauces, and two times in a row the meat portions were very small. I eat here often, usually ordering to go, and l've always liked the food, but I'm giving it 1 star for multiple reasons. Last time, I opened my bag and there was no fork and found only one hot sauce. Even tho I asked for soy sauce as well. I couldn't eat the rice because I only eat it with soy sauce. This time, I made sure to ask for a couple of soy sauces along with couple hot sauce. The cashier confirmed, but when I checked the bag, there was still just one hot sauce and no soy sause like last time they did. l asked politely for more, and the worker looked at me with attitude, like I was being difficult. He gave me one more hot sauce and said, "We give only one sauce." I asked again for soy sauce and got one tiny packet--1/4 fl oz. Am I really supposed to eat a full plate with that? Is it hard to give 2? When I asked if they charge for extra for 2, another employee said yes. I asked why they didn't say that when I requested couple hot and soy sauces while ordering. I would've been happy to pay to enjoy my meal properly. Instead, I was made to feel like I was begging for sauce. That's when I decided not to order here again. By the way I didn’t get second soy sause. Sometimes being stingy with small things like sauces is exactly how you lose...

Hi so I’m a pretty frequent customer at both locations Ventura and Thousand Oaks and I rarely complain. But today was probably one of the worst experiences I’ve had. We got chicken dumpling and the were soft and soggy like the had been sitting out for a whole I ordered my plate with extra chicken but it didn’t have that. I also order a plate with chicken well done and it wasn’t well done. I went to complain and the guy at the register started telling me that he couldn’t refund my money because I had already ate it. Like yes I did I was going tot take a bit out of my food. And he started telling me he knew me again I’m frequent. He then said okay I knew good will be watching me and said started talking to me about god which respect but totally unprofessional. He was rude and unprofessional worst...

My son and I both ordered the beef bento box. Everything was FLAVORLESS. They gave us free Siracha sauce, which I can't have, so I asked for teriyaki sauce and they charged me 50cents! the vegetable mix had 0 taste. the beef had very little taste the California rolls no taste so to try to get some flavor I poured the teriyaki all over everything. But even the teriyaki sauce was weak. Watered down maybe. I ordered a side of shrimp to mix with my beef. I opened the container and they smelled so bad. It was a strong odor. they were old. Save your money. eat somewhere else. I don't know what they are doing back there. I swear maybe everything gets soaked to death in water. it was our first time and will be our last. 4...