KAY Jewelers — Local services in Ventura

This review is specifically about an experience getting a watch battery replaced. Please, for your own sanity, I would not bring any watches here. I don’t believe the staff are trained adequately for even the simplest watch battery replacement. I had a Tiffany jewelry watch that I brought here, and when it was returned to me a piece of the watch which held the face in place within the watch case was GONE. I took it to another jeweler who couldn’t believe that they could have literally lost a piece of the watch when just replacing the battery. I was dumbfounded too. The video attached is the jeweler I took it to explaining the missing piece. Beyond this, they scratched the gold case trying to open it, and really permanently damaged the watch. Even since going to another jeweler to get the lost piece replaced, the watch has never kept time since and no one knows what the hell is wrong with it. I normally wouldn’t leave a review like this, but I wish I had been forewarned and just taken my watch to a...

We are loyal customers to this Kay Jewelers location in the Pacific View Mall!! All of my jewelry is from here, and we have come here to purchase multiple gifts for our family here. There is so much to choose from, and the prices are great!! We have found some truly unique pieces that we will all cherish for a lifetime, especially with the lifetime warranty!! A stand out member of the staff is definitely Shey!! She recognizes us and our jewelry whenever we come in, we always feel very welcomed and taken care of whenever she is around!

We visited the Kay Jewelers location at the Camarillo Outlets and it just didn’t meet the same standards as this location.

From product, to prices, to staff, the location at the Pacific View Mall is diamond status!!...

I absolutely love the Kay Jewelers in the Pacific View Mall located in Ventura, CA. I have been shopping there for my girlfriend throughout our last 3 years of our relationship. I am very happy to say that she is now my wife. I have purchased diamond bracelet, pendant, engagement ring and wedding rings. Vanessa and her team have been there for me and have helped me immensely through these difficult decisions I have had to make. They have made my life much easier during some high pressure times. Vanessa is an outstanding manager/team leader. I love all the employees and managers at this location. Especially Vanessa. I highly recommend this Kay...