Premier Meat Company — Local services in Vernon

Not only did they fail to ship on December 20 (Thursday), they went ahead and shipped $200 worth of prime rib on a Friday (despite their website saying they don't ship on Fridays, and despite their website saying their packaging protects the product for 40 hours). Instead, they shipped late and over a weekend. They were willing to ship a perishable product that they had packed for shipping on Thursday and send it knowing it would spend up to 5 days in transit (Thursday, Friday, Saturday, Sunday ... delivered 10am on Monday, but with family outings not picked up until late afternoon and brought inside). The meat was barely cool to the touch, and clearly wouldn't be safe to eat. So far, besides having to call 4 times before being told of the service failure, I've emailed 2x looking for confirmation of my credit. I'm grateful to have used Amex - they're the best I've found at dealing with merchants who screw up like this.

The prime rib I bought from a local butcher in TX (after spending time calling and running around on a day I thought my meat from Premier Meats would have been there) was just fine. I'll either go local again or use one of the other high end meat companies that has better customer service to handle issues when things to awry (which they inevitably will) and which understand how to contact customers quickly and with solutions, instead of waiting for the customer cal (Premier Meat) and shipping when their own policy says that to do so will result in a...

Submitted an order for two 12pc chicken breast on Monday, 3/28. The order was supposed to arrive on Friday, 4/1. I received an email on Friday stating that a package had been delivered, but that my order had been processed incorrectly and the contents would not be what was ordered. I received no package at all--indeed, the FedEx tracking number I was provided along with the order showed that a shipping label had been created, and nothing else--so it seems PMC was already mistaken that anything had been delivered. The email I received also explicitly stated that the correct order would be delivered Saturday. It was not. On Sunday, I asked for an update. Having received no response by Monday afternoon, I called and cancelled the order. Will not be ordering from this company again, also would...

I used to get my meat from Costco. Brisket, ribs, beef, ribs, etc. You have not tried great "prime" brisket until you've tried Premier's meat. I did a quick google search and came across their website. I picked up the phone and gave them a call. I was quickly connected with Alex. I explained to Alex what I was looking for. We quickly went over types of meats I needed and pricing. I specifically wanted a type and cut of meat. He even called to the butchers to confirm the type I wanted. The next day I had my boxes of meat at my doorstep. Even the delivery driver was great. The delivery driver called me 30 minutes before, as Alex had mentioned, to confirm the delivery. Ready to place...