The Collective Bookstore — Local services in Verona

I’m an avid reader and a bookstore enthusiast, and recently, my daughter and I visited this shop with excitement. Unfortunately, our experience was deeply disappointing. While we were there, a white family came in and immediately received warm, attentive customer service. Meanwhile, my daughter and both people of color were completely ignored. At first, I tried to give the benefit of the doubt. I assumed perhaps the older white woman working there was just giving us space to browse. But I was near the front of the store, visibly engaged, and when I smiled at her, she responded with a look so unwelcoming, it truly shocked me. She never once acknowledged us. What struck me most was the large flag in the store proclaiming, “Everyone is welcome here.” Sadly, that was far from our experience. Feeling unseen and unwelcome, I left the books we’d picked out and walked out disappointed and disheartened. I don’t take lightly the decision to speak out like this, and I don’t throw around accusations of discrimination. But the contrast in treatment was undeniable. It’s painful to be reminded that even in spaces meant to foster curiosity and community, not everyone is treated equally

Edit:Josh, the owner of The Collective Bookstore, reached out to me immediately and offered what I felt was a sincere and heartfelt apology I really appreciate that and his quick response meant a lot. However, I do want to add that during his review with the staff member involved in my visit, they continued to insist that they had approached me and that’s...

Our experience was lovely! This store is organized well and has a very funky vibe, lots of books you’d expect at larger stores as well as many art pieces and items designed by local makers. The kid’s area (Narnia) is the real gem here. Plenty of room for a child to engage with books and feel like they’ve been transported to a new world! There are murals and a variety of reading levels available, as well as a cute backdrop to take photos at. I’ll be back for stickers and my next...

From the moment I walked in, I felt at home! The staff is so warm and welcoming that you almost forget you’re in a bookstore and haven’t actually just stepped into a good friend’s living room. The decor and general vibe of the environment allows you to be easily transported and the same can be said for their children’s room. It’s the perfect addition and such a cute space for young readers to feed their passion for reading. I can’t wait to bring my son back...