Voltaire Cycles Verona — Local services in Verona

I had a really positive buying experience at first. Justin and Nick were incredibly helpful and eventually got me a bike at a reasonable price. I even brought the bike in for a tune-up once, and everything seemed fine.

To be fair, I use my bike as a daily commuter and have put a lot of miles on it, so I knew it would need regular maintenance. I reached out through the store’s Customer Service feature on their website and got a reply directing me to their warehouse in Cedar Grove, NJ, where they said they’d be operating during a store audit. I went on a Sunday, as instructed, but no one was there. I waited over an hour, tried calling the store, sent an email and received no response.

Eventually, I got in touch with Nick, who kindly gave me his cell number and told me I could stop by again between 10 AM and 5 PM the following weekend. So I drove back to Cedar Grove. Once again, no one was there. I waited over an hour. I called Nick’s cell multiple times and it went straight to voicemail. I left a message, called the store again, sent another email, and even followed up with text messages. I never heard back.

While the staff was very helpful during the sales process, their support afterward, especially for maintenance, was incredibly unreliable. I ended up selling my e-bike because no shop in Brooklyn will work on it, as it's no longer sold in the U.S. I originally thought that wouldn’t be a problem since I had such a “great store” to go to for support. I was wrong.

They also lied to me about the warranty. When I was sold the bike, I was told of a great warranty, which gave me reassurance about my purchase. I reached out to BH with my information and bike details to start the warranty process. After a month, I reached out to Justin because I did not hear anything from BH Europe and he said, "BH Europe wouldn't respond to that warranty info submission, so no need to worry on that part." I took Justin at his word. Out of curiosity, I reached out to BH Europe again to confirm my warranty activation. Here is there response: Dear customer,

Thank you for your email.

We are sorry to inform you that BH EUROPE does not activate the lifetime warranty for bikes sold in North America by BH USA.

Best regards, BH Bikes Europe

I put 1200 miles on my BH Easy Motion. It was my daily commuter. Had something happened, I would have been screwed. The shop sold me this bike because they wanted to get rid of it. I'm glad I sold it before something bad happened. I've decided to go with a standard hybrid bike moving forward. If you use your e-bike heavily, be warned: they can be money pits, especially if your shop disappears when you need them.

Now I receive a response from the owner that they don't have storage in Cedar Grove, which is an irrelevant point because it was where I was told to go while the business was in the midst of their audit. This was back in 2021. If they have new ownership, that is great news, but the people that were working there when I bought my bike were not...

(EDIT 6/1/21, it’s been 2 months since I’ve ordered these items and I still can’t use them, they did finally respond after making this bad review and said they’d send the clamp for the arms. When the time came that I got my delivery confirmation it was nowhere to be found, I looked closer and noticed they sent it to someone in Florida. The last contact ive had from them was over a month ago saying they’ll send it to me once they receive it from the guy in Florida. They were never rude or anything, quite nice actually, but the level of customer service needed to operate online is just not there. They offered me a 15% coupon off any item for my trouble.....which I’m sure seems generous to them but why in the world would I ever buy anything more until this issue is resolved? They wanted me to send back the T-handle but would be unable to send me the one I ordered, they also agreed to refund me fully if I chose to send the items back. Frankly I don’t trust that they are organized enough to properly refund me in a timely manner and I feared being out $235 and no product in my hands to show for it. I ended up contacting T-Cycle directly and they kindly let me purchase the missing items separately costing me an extra $75 to finally have all the items that should’ve been sent to me by Voltaire. Let this be a warning to other online shoppers, if you need help with an issue, the customer service is just not there.)

ORIGINAL REVIEW: I ordered some accessories for my girlfriends Catrike almost a month ago now, and both items are completely useless. I ordered the assist handles so she can get in and out easier after her back surgery, the packaging was missing one of the clamps before it shipped, it was ripped at the seems. (The shipping packaging was not damaged). How someone did not catch this I have no idea. On top of that I ordered an accessory mount kit that is supposed to include a 4x5” t-handle and a special clamp to clamp on to the shifter handle. All I received was a 5x9” t-handle, no clamp. Completely useless. So now I’m left with $235 worth of useless parts. I emailed them and used their support ticket system on their website and tried calling, no response. It’s been over two weeks now since I’ve emailed and filled out the support form for this issue. Absolutely unacceptable! now I have to order the missing pieces from somewhere else and spend even more money just to be able to use the...

I recently had a fantastic experience at Voltaire Cycles Verona, owned by Dennis and his wife. They went above and beyond to ensure my family's visit was enjoyable and stress-free.

I visited the store with my wife and our two young children. From the moment we stepped in, Dennis and his wife greeted us warmly and made us feel right at home. His wife immediately sensed that our little ones might need some extra attention, and she kindly took our two-year-old aside, feeding him an apple and putting on cartoons to keep him entertained. This small act of kindness allowed me to focus on finding the perfect bikes for our family.

I was particularly impressed with Dennis's knowledge and expertise. He took the time to understand our needs and preferences, asking detailed questions about our biking habits and terrain preferences. With his extensive knowledge of the available models and their features, he provided us with comprehensive descriptions of each bike, ensuring we made an informed decision.

Dennis's attention to detail was remarkable. He carefully explained the different components, highlighting the specific benefits of each bike we were considering. His explanations were clear and easy to understand, making it much simpler for us to make a decision that met our requirements.

Throughout the process, Dennis and his wife created a warm and welcoming atmosphere. They were patient, understanding, and genuinely interested in helping us find the perfect bikes for our family. Their exceptional customer service made us feel valued and appreciated as customers.

I left Voltaire Cycles Verona feeling extremely satisfied with our purchase. Thanks to Dennis's guidance, we found two bikes that perfectly suited our needs and preferences. The entire experience was stress-free and enjoyable, thanks to the care and attention given to our children.

I highly recommend Voltaire Cycles Verona to anyone in search of top-quality bikes and outstanding customer service. Dennis and his wife's dedication to ensuring a positive experience for their customers sets them apart from other bike shops. I will definitely be returning for any future biking needs, and I encourage others to...