Hops Cyclery — Local services in Victor

I brought my bike to Hops Cyclery, told them what i wanted done (including some suspension work) They scheduled an appt once the parts were ordered. Dropped bike off, it took a week to get basic work done. Spent $900 . After several rides i realized the shock was not working properly. Had another bike shop FIX it correctly. (Paid them). I let Hops know of this (as a courtesy) and was merely asking for a $35 reimbursement (and gave the other shops contact info-for them to talk with about the situation). I received nothing but a battle from them. They not only refused to back up their work, they wouldn’t even admit that they had made the mistake or attempt to call the other shop to learn what they could do better. Unfortunately i wouldnt recommend them. I’ve never been this disappointed in a bike shop over my 35 year riding career. Most of which...

Say hello to your new Salsa dealer in the valley! Jim was very informative and helpful when I came to him looking for my dream gravel bike. He had insight on sizing for the model I was looking at, I’m always inbetween sizes and it’s hard to get a good fit, not only is he knowledgeable he is very accommodating and personable. Working in a shop myself I know how important those traits are....

Incredible bike shop! I was blown away how every person, from all walks of life, that came in while I was browsing were treated by Jim and Julio like a friend; instead of another potential sale. The entire vibe of the place feels like your neighbor’s shop where people who love all forms of cycling hang out! So excited to have these guys...