Verizon — Local services in Villa Rica

I will absolutely never use this location again. Sierra was who helped me originally, set me up with two new phones (which we did not need but since it was cheaper we agreed to get them) my bill was supposed to drop from 394 to 323 with the company discount of 22%. I even had her personally write down what my bill would- be broken down. We checked it over I paid $400 up front that day (which let me state if I had chosen a large verizon store instead of the small business it would've been rolled into my bill for the following month). When I received my bill it was the same price as before and that was even after I also signed up to get $50 a month taken off for autopay. Therefore my bill would've actually gone up to 450 had I not signed up for the $10 off per line for my 5 lines to do autopsy. You are telling me that I've been with Verizon for 10 years my bill was supposed to be 323 and without autopay now becomes $450. My husband went to the store they couldn't find the error they made they weren't sure how they messed up but tried to blame Verizon wireless the larger scale company. My husband sat there 2 1/2 hours with Sierra because they cannot call the actual Verizon without you in the store and still got no answers. I called back again it was supposed to be expedited to Verizon district managers - never got a call back. I'm now standing in the store after sitting on hold for 33 minutes with this location. I've stood here 45 mins with nobody helping me.. this is Two weeks after that last call, 3 weeks after sitting in the store for two hours. and two months after the original issue was noticed. They sure have no problem processing my autopay $400 payment yet getting a call back or an answer to the error that their poorly trained employees made...is impossible. Please do yourself a favor and...

Lost hope in customer service. In December I went in to upgrade my phones for me and my wife. While in the store I was told that I was eligible for a"free tablet on a promotion from Verizon if I paid for the monthly service. I thought it would be good to get the tablet for my son. I later noticed that I was being charged on my account for the service and the tablet. I contacted Russell Verizon and they told me that they made a mistake and gave me the wrong tablet. They would content management to get the mistake corrected. Months later, after several calls and my emails I was told by Russell customer support "they would look into it and get back to me'.... Now after another unanswered email, i am still paying monthly payments for "a free, promotional tablet". After another unanswered email, i feel that this company does not care for customer concerns. Please be aware that what they tell you may not be true. This is many of several attempts to have a mistake by Russell Verizon correct a mistresses. Even their local employees stated they made a mistake. My info was "placed on a clipboard" to contact management to review. Please be aware, if you are told something would not cost you songwriting..... you might be charged for "FREE" items. Hopefully Verizon Wireless cars more for their customer than Russell...

They reached out after my review was posted. Even though their employees have said they made the mistake and gave the wrong tablet, Russell Wireless refuses to correct the mistake. Please be careful signing anything with this company. They are not honest. Just look at their other reviews.

Went in to upgrade phones just before Christmas. I was told that I was eligible for a free tablet on a special promo. All I would have to do is pay for the monthly service. Noticed on my bill that I was paying a monthly fee for the "free" tablet. I called Russell Verizon in Villa Rica and was told that they gave me the wrong tablet. Heather (store manager) was going to reach out to the area manager to get the issue resolved. She never called me back. I called back a few weeks later and was told she was still working on it and would call me back. I never received a call back. I was told several more times that she would find something out and call me back. I have not received one call from Russell Verizon. I emailed the area manager, Mitchell Cooper, last week asking for assistance with this matter. I hope that he will respond, but honestly, I am losing hope that Russell Verizon cares about customer support or retention.

I will post again in the...