Papa Johns Pizza — Restaurant in Villa Rica

I do like Papa johns and just wanna say I do think the company as a whole is good. I do, however, have to admit I didn't have the greatest experience here. I ordered online and waited about 20 mins to come and pick up my order after placing it, as this was recommended. When I arrived the lady at first said she couldn't find the order, I assured her I definitely placed it and we verified it was the right location, she then found the order, and said next time not too waste her time. I wasn't sure what she meant by wasting her time, I told you I placed an online order when you asked if I wanted to place or pick up. She hands me the pizza, and I open to verify the order, of course. The pizza was a meats, not a work as I ordered, I informed her and said I was fine waiting for a remake. She said okay and began the remake, I went out and did a few things for around 10-15 mins and came back. When I asked if the order was ready she said I'll have it in the oven shortly I have othor orders too make first, which sure I get theres othor orders but not too sound self centered I just feel like my remake should have been the first thing she did, It's whatever though, I finally got my pizza about 20 Mins after this, bringing my overall time too around 1h, She handed me the pizza and I said thank you. I expressed my opinion on the remake first stating " i understand theres othor orders, but I do feel as though a remake should take priority " She said "I understand your concern but at the end of the day it's how we doing things here and im not gonna change things now, if you dont like it you can choose too go elsewhere" Now im really not one roo make a fuss as I'm in the service industry myself, but I just feel like this entire experience was unnecessarily bad, from the wait too the subtle rudeness. Again, maybe this was a one-off, and usually, Papa johns aren't like this, but I just felt like this experience was necessary...

I had ordered a delivery for my sister who is spending the last day she has with her pup who is having to be put down. I put in the drivers note “sister and her pups last day. Please make and deliver w/love”. Not sure if they’d see it, I called the store and explained I was ordering this for her and asked if they wouldn’t mind, if they could write something sweet on the boxes for her. While on the phone with an associate, I heard someone from the kitchen holler “HEY! This delivery says it’s a dogs last day! Please make with love guys!” I said yep, that’s mine and not only did they write some very sweet notes for my sister, they even went above and beyond and gave her a small treat. The act alone was so kind I cannot thank the team working the evening of 4/29/25 enough. Y’all have a great team....

Papa John’s is a solid choice when you’re craving a classic pizza with a tasty, buttery crust. I like their consistent quality — the pizzas usually arrive hot and fresh, with plenty of toppings. The garlic sauce on the side is a nice bonus that adds extra flavor.

The staff is friendly and the delivery is generally on time, which makes ordering convenient. The menu has a good variety of specialty pizzas and sides to choose from.

On the downside, sometimes the crust can be a bit doughy if it’s a busy night, and the prices are a bit higher compared to other local pizza places. Also, the sauce can sometimes be a little too sweet for my taste.

Overall, Papa John’s is a reliable spot for pizza lovers who want convenience and...