La-Z-Boy Visalia — Local services in Visalia

If I could give 0 stars, I would. My wife and I ordered a couch on July 7th 2020 from the Visalia Lazyboy store. July 15 2020, we received a phone call from the sales rep (Michele Vasquez) that had helped us saying that our fabric had been discontinued and that we would need to come in and choose a different fabric. My wife and I drove to the store on July 17th and were helped by the store manager, Frank Verni. Frank was very nice and helpful. He even allowed us to upgrade to a different fabric for our inconvenience. We had picked a color that was on display in the store. We were looking at the couch with Frank and told him we would like the color that was on display. We found the exact swatch on the wall and handed it to him. He went to the desk with the swatch and wrote up all the paperwork for us. We finally received our couch on October 31 2020. We quickly realized that the color of the couch that we received was completely wrong. They delivered a brown couch instead of a dark gray. I looked at our receipt and the delivery receipt and the color codes/serial number matched. I was both worried and confused. My wife and I drove to the Visalia Lazyboy store to verify that the color we received was the one we had ordered. To no surprise, Frank had entered the wrong color code/serial number on our order. We had no idea. When we spoke with Frank about the error, he said we could not return for a refund and that we are stuck with what we have. When we told him we wanted the dark gray all he said was "well that's not what is on your order." Unfortunately we will no longer do business with Lazyboy, especially the Visalia store. We have opened a dispute up with the credit card company because we feel we should not have to pay $4000 for an error that we did not make. We do not want a...

Horrible horrible ! On 03/20/2021 I called to explain I found couches in stock somewhere else not wanting to wait (10-20weeksdue to pandemic). Even though I love the quality style of lazy boy .so I canceled my order asked for a refund my sells rep was nice about it no problem and Thomas will have to do the refund for you he’s the guy After the refund was processed via debt (3-5 days max ) I had to call a few times for a confirmation number never got it but they had a receipt I could pick up . Deposit was near $1200 when I called 8 days later to tell them still no refund they said oh glad you called the money was out on another credit card you gave the wrong info ! I said NOPE it was correct on my end so it’s your mistake when I asked to speak to the THOMAS who ran my credit he was off today . Ok manger Shannon gets in the phone not patient or professional she says quote “ I’ll see what I can do I’ll email corporate call you back “ takes 7-10 I said not waiting another 10 days to find out who has my money . Shannon never called back so I did at 5:00 and low and behold Thomas was in today ( after they said he would be in Monday he’s the one that did the refund ) So when I speak to Thomas he was well aware of the situation in dire detail and then stops me from talking and says “ Im not the Thomas that ran your card it’s another THOMAS “ LIES , lies deceitful unprofessional. RANT OVER $1200 might be a loss until I...

We purchased a sectional and a recliner in May. Lucy was very helpful. The sectional we picked was out of stock and Lucy indicated it usually took approximately 5 weeks, and with Covid she advised it would most likely be 6-8 weeks. We agreed to purchase. When we got the paperwork, it said 8-12 weeks. She indicated when and if it was past the 8 weeks to give them a call. I have been calling since July 12th. The staff has put me off for 6 weeks, "ETA is next week, ETA is the end of the month, then back to ETA is in 2 week s. Today is the 14th week. I complained on social media last week, they contacted me and opened a case. Yesterday was another "ETA" this rep told me it wouldnt be here till the end of the month. I then requested a refund, she advised she would talk to her manager and get back to me. I called back 3 hours later and asked to speak to the manager, I am still waiting on that call. Lucy did call because of the social media case, and informed me that the delivery date is 08/31/20, and she wasn't sure why it was taking so long, but it was already in transit and no way to escalate. Lucy tried to smooth things over, and she has been great. But customer service sucks, and for a manager to not even acknowledge what is going on is bad customer service!

Update week 15, still no call from the manager...

Week 16, no call...