Children's Paradise - South Vista — Local services in Vista

If I could give zero stars for this location, I would. Our baby boy was born at the end of November 2023 and we understand how limited child care is, specifically for infants. Knowing my maternity leave ended at the beginning of March 2024, we started our search a few weeks after his birth. We took a tour at this location in December of 2023 and was told at that time there “should be an opening” for our son. My husband being in the Navy had to have a form completed and submitted before we could move forward. My husband had the form signed by employee Vanessa Jan. 12th of 2024 and was told by her at that time there was no need to complete the enrollment process on that day as it would be completed closer to his start date sometime in February. My husband had birth certificate, shot records etc. needed to enroll on the 12th of Jan., but was still told by Vanessa to wait until February.

Two weeks into February and two weeks before my return to work, we had not heard from them, so we called to set up a time to enroll. We were then told Vanessa had gone on maternity leave and they were not sure why she told us a spot would be available, as there wasn’t one. They went as far to say we had missed a call back in December (before our tour) and because of this were taken off the wait list since they “couldn’t reach us”. My husband provided a copy of the signed document by their employee Vanessa completed Jan. 12th 2024 (which he obtained in person) and was still told this in no way meant our son had a spot. My husband spoke to the director of this location who instead of taking responsibility for her employees mistake and doing what she could to make it right ASAP, made it seem as though this was somehow our fault and would try to resolve the issue in a few days with no guarantees.

My husband has served 14 years in the military and I am a licensed professional. We have two other children and have used daycare in the past. We understand how to make sure things are taken care of timely and correctly. I am surprised a “reputable“ place like this could be mismanaged so poorly and I can only imagine if this is how they treat new potential customers, what other surprises we would have run into a long the way. They have left our family in a terrible bind as finding a new daycare (that I want my son to attend) in two weeks is next to impossible. I felt it was my responsibility to share our experience with...

I am beyond shook . I came to pick up my child who went up to the drinking fountain telling herself she wants water when a lady who work there ( pregnant ) tells my daughter moving her hand in a rudely juster “ then drink water “ what a way to talk to a toddler . I only imagine what goes behind close doors . If you don’t have patience for children don’t work...

Very friendly and helpful. My daughter loves everyone here. Everyone was very understanding to the fact that I was terrified to put my FIRST child in childcare but they made sure I felt welcomed and comfortable. My daughter is 6m now but I've never had any concern with leaving her here, when she see's anyone of the staff she gets...