EntertainMART — Local services in Waco

I used to love shopping at EntertainMart. I trade in movies, games, and books all the time. When there is a new release or a re-release of a classic film I can always count on EntertainMart to have what I want in stock. Recently, I experienced the absolute worst service at the store in Waco. The cashier in the afternoon was extremely rude and condescending. I called the store to have some films put on hold for future pickup. The cashier told me that they could be picked up today or tomorrow. Over the phone she was very rude and told me they don't do pick up and said the films can be put on hold and I have to pay before 2 days are up. Absolutely. I previously ordered a film over the phone the month before with no problem. The VintageStock site says call for "shipping" or "pickup". Very condescending. Since the films were new re-releases I asked when I could pick them up and gave my name. Just to clarify because they are not released until the next day. The cashier told me that I could pick them up the day I called. I go there and of course the films are not available for sale. What concerned me was that the new releases were not even put on hold yet for me. Luckily, everything was straightened out. I also had items to trade in as always. The cashier gave the rudest response and didn't take anything in for trade-in. I had a couple of Video Games, DVDs, a Blu-Ray, and Books. Some of the books had poor binding but everything else was in pristine condition. The cashier didn't even look up the barcodes of the items. Told me I would get a couple of cents for all the items. Not even $5 dollars in store credit. I hope the new re-releases are available when I pick them up. Hopefully there is better luck and service with the morning crew. However, if this is the new norm in customer service for EntertainMart Waco. I will take my business and...

They had books for $0.99 $1.99 and $2.99 which is fun. I always like cheap stuff and I always like cheap books so that was cool. I didn't necessarily find anything that I liked because we wanted to keep moving through the mall and not stay in that store for a while but I'm hypothetically could have found a book that I liked but whatever. It's a resale kind of place. So you can like bring in your CDs or your books and stuff and then they'll sell it again and I think that you can also bring in games as well. They have Funko pops and movies and DVDs and books and posters and all that fun nerd stuff. We didn't get anything but we also didn't look very well. Cool place I recommend it for anybody who's looking for any of the things that...

I feel fortunate to have found this store. Since l still watch DVD's, l have made several purchases to fill in the gaps of my own DVD's. 99% of the DVD'S are fine, and Daniel has ALWAYS made the couple of movies that weren't "OK", ok. ( Can't say that about everyone there.) I think he just knows more, has had more experience especially r/t their computer system and/or trusts me...for which l am thankful! They have a large collection of LPs, books, DVDs/Blue Rays, equipment, posters, games, related toys and what ever else you might need. PS: But, FYI, they are very choosy about...