Great American Cookies — Local services in Waco

My son loves cookie cakes for his birthday. We recently moved to the area and could not order where we typically do back home. My husband and I just happened to be in the mall and decided to try GAC for his cake this year. We were not disappointed. My son’s birthday theme was capybaras, but I wasn’t sure if they would be able to make anything with that theme. The girl behind the counter asked if I had a photo of what I was thinking. I showed her the photo of the decorations. She asked another person who said she was sure someone could come up with something. They took a photo of my photo and took my number just in case. I didn’t receive any calls with an issue and was pleasantly surprised at how cute the cake turned out when I picked it up. My son loved it!! Thank you so much to the staff for making an unusual theme happen. The cake was also delicious! We will be back for...

I ordered a Dallas Cowboys–themed cookie (blue, white, and gray) and was really disappointed. They didn’t have gray or the darker Cowboys blue, and no one mentioned that when I placed my order. The person taking my order had an attitude until I asked if he was okay, then when I picked it up, “Touchdown” was spelled wrong!

I called the store and was told there’s nothing they could do because we consumed the cookie — even though I have a picture showing the mistake. I wasn’t asking for a refund, but they could’ve at least offered a small $10–$15 gift card or shown better customer service. It’s not about the money — it’s about taking pride in your work and treating customers right. Let me add it...

I got charged extra for icing. Did not get what I paid for. The ASM said she could redo but I did not have the time. She gave me 6 cookies to make up for it. I went to the store 3 times to explain what I wanted. She told me work does not provide work phone for me to forward the pic. I had to print and come back to make sure it was what I wanted. I picked it up and she was like no it’s extra. I said I paid and came 3 times. It was my first time shopping here. My daughter really wanted this for her birthday. I am a store manager and go out of my way to provide for my customers. I can’t believe the treatment I received. I will not be purchasing from this...