Chick-fil-A — Restaurant in Waco

We drove over half an hour to the mall to return a dress to dillards. I pre-ordered chickfila on my app for pick up inside but did not hit the button for "here now." About 10 minutes after arriving and in the middle of the return process, I get a call from a male employee saying that my order is ready for pick up. That's strange because I didn't alert that we had arrived yet. I let him know that we would be by shortly, his very unprofessional response was, and I quote, " Well, your order is ready, just FYI," and hung up. We picked up our food about 15 mins after the call- the banana pudding milkshake was liquid, all of the food was cold, and the ice in both drinks was nearly gone. I will not be back to this location, even for dining in. There are other locations that treat customers the correct way. Thank you, whoever called and made the food prematurely for ruining my daughters favorite meal, that she has been patiently waiting to eat since...

Our sandwiches were not warm, so the buns weren't soft . We had just received our food and began to eat when the manager came to tell us (as well as 2 other tables with children) that we "need to be out by 9:15" so they can clean. It was 9:08. So we basically had 7 minutes to eat. My friend and I are 46 years old, so we remember what good customer service was. These kids today have no concept, NOR do they care. Perhaps the owner should leave an adult in charge of closing on Friday nights. This location and the Richland Mall location have really gone downhill lately. I guess I'll get my Chick-fil-A fix at Baylor...

Without a doubt, this is the worst Chick-fil-A I have ever been to. I waited 30 minutes in the drive thru for 1 sandwich. It was not even the lunch rush. The sandwich was pitiful, with wilted and soggy lettuce that must had been 3 days old. There were only 2 food runners who looked confused and overwhelmed. I know they have opened recently, but there is no excuse for poor training and systems at this restaurant. Management obviously doesn't care at all about customer service. I will NEVER come back to...