GameStop — Local services in Waco

I've got a very serious issue with this store in particular. Two times in the past two months, I have purchased games from this store that came cracked. The first time, a copy of Forza 4 with the install disk completely cracked from the edge to the center hole of the disk, and the second time a copy of Infamous Second Son with a smaller crack towards the edge of the disk, which was enough to make the game unreadable. The first incident was understandable, it was late at night and the clerk was very visibly stressed, but the second time was during a non-busy weekday which is unforgivable. I have no issue with the staff up here, they seem to be nice people, but come on, seriously? The least you could do is check what the game looks like before you sell it and the customer walks out of the store with damaged merchandise and a poor opinion of the customer service recieved. I will admit, I should have learned from the first time and checked before I left, but when the employee takes the game out of the drawer and transfers it to the case, you think they'd catch something like a crack. This used to be my favorite game store in the area, but from here on out, all my business is going to Game X Change, Special FX, and the GameStop on Lake Air. These other stores at least check the damn games before they sell them and seem to care more about the customer rather than selling a pre-order.

Edit- The assistant store manager was extremely helpful and kind. I mentioned that I had issues and he took care of it immediately, replaced my broken game, and mentioned that he was definitely going to talk to whoever didn't...

When you have teenagers, GameStop is a must-have shopping location for holidays and birthdays. Even us older folks are treated with respect when shopping here. We are not always a hundred percent sure exactly what to purchase working off a wishlist, but the staff are very helpful in making sure you get the right product. They will ask questions such as which version of a game, which console , Etc. They even offer the option of buying a particular game new or used "if available" and do not steer you into the most expensive option. I am sure the younger customers know exactly what they want, but if you're shopping for your child or grandchild, they will take the time to make sure you get the right product. That kind of service goes a long way. When the new Star Wars Battlefront 2 came out last November, my son wanted a copy for his Christmas wish list. I had inquired early November at this location, and they gave me the exact date for release, and informed me that were two versions of the game being released and to find out which version my son was looking for. When I gave them the information they had a copy in stock the day of release. The price was exactly the same as Walmart, but I would have not received the customer service or the technical advice related to my purchase from Walmart. Therefore I give these kids working at this store two thumbs up for five star service. Apparently they treat all their customers young or older with the same dedication. Thank you for making my gift purchases a...

Gamestop is a joke. This review is left as a straw that broke the camels back type of vent - what finally drove me to leave a 1 star review is that I had pre-ordered the newest pokémon game and upon placing said order had asked about bonus offers at the store level, they let me know it included an enamel pin set. Wonderful! Other businesses had pre-order bonus too but I like pins. However on day of pickup I was told supply had run out. Well... Why is that? They knew how many copies of the game were pre-ordered at that location, no? I paid them for the deal that included the pins, but I didn't receive the pins. I know they're a free add on, but it is still part of the purchase. I don't get how they could run out if they had a hard count of how many they needed to order. I will not be doing business any longer with this, or any gamestop or...