Custom Nails Spa — Local services in Waldorf

This establishment was terrible today when it came to customer service and communication. I walk in and tell the lady what it is that I want, not sure what the name is but her client chair is #8. I wanted a fill in ombré set. Simple enough so she says someone will be with me shortly. Ok that’s fine. Maybe 5 minutes go by and a Caucasian woman comes into the establishment and sits and explains what she wants as well. 10 minutes go by and the same technician then comes back over, asks again what I want and it’s also understood I came in before this woman. She then comes back 5 minutes later and takes the Caucasian woman back and says to me “I will service her first because I don’t have time to do your nails, someone will be with you shortly”. I’m sorry, I thought it was first come first served during a walk-in appointment. Anyway another 10/15 minutes go by and she walks back up to the front and I ask when is someone going to help me. She then proceeds to say “Someone will be with you shortly”. Now I’ve already been waiting about 30/45 minutes and I still haven’t been seen. The guy that sits to the right of the door then sees I’m still waiting and asks what it is I need and he tells me to wait in another technicians chair that does not come. I guess once he realizes they’re working another customer, he sends me to another technician that sits on the far left, next to the aisle in the second row that has the fur stool. I then begin explaining what it is I want, the fill in ombré set, and the design, and she’s explaining to me she can’t do ombré with the gel polish I asked for because it wouldn’t cover the blue ombré I previously had. I said ok, how about we do a dip ombré manicure, she then says “Dip does not provide a good ombré look”. I then stated ok let’s do a fresh set to ombré the polish and then she proceeds to say “This is a gel polish, we can only ombré with the dip”. I’m confused and annoyed at this point so I say just soak off the set I have right now and just do a gel manicure with my natural nails. When she brings the acetone bowl over, she then puts someone else in the chair while I’m soaking and I’m thinking “Are you going to finish this person that came in after me while this is soaking off before coming back to me?” I then get transferred again to Ms. Bonnie, first row, first seat closest to the aisle who did a good job and was able to service me in a professional, respectful manner. Overall she was the saving grace to this establishment. It’s many other places in the area that provide nail services and would probably take much better care of you...

I’m reading through a lot of the reviews and I see some were pleased and some were not. Well my experience is mixed but not sure I’ll go back. I was recommended to go to Kierstyn for her designs and nails lasting a month. Well I went to her and yes her nails did last a month to the point I was tired of them lol; no polish chips but did have only one crack after about 3 weeks. No biggy and had it repaired. Made my follow up appointment with her and texted her that I was leaving work on my way; she responds I had an emergency and need to leave; can we reschedule for WThFr. I choose Friday since I got off early (3:30). She knows I work in DC and take metro cuz I told her that’s why my previous appointment was at 5:30. I get a reminder text that Thursday for a 4pm appointment. I text her to remind her I’m coming from DC and won’t make a 4pm appointment but I’ll get there around 5…..no response. So I’m thinking ok, she’s just busy and don’t have time to respond. Get there at 4:50 and no Kierstyn. Call her; phone goes straight to VM. Text her I’m here but you’re not; no response. So I get someone else to do my nails; Bonnie. She does a nice design that I showed her except I chose a silver butterfly. Take my hands outa machine and notice she used a gold butterfly. Ok no biggy. She removed the “protection” in the stress area Kierstyn had added; results were nice nails but thin. Paid $95 and gel chipping terribly on thumb by week 1 and one of the gold butterflies tarnished and one still shiny. Week 2 hit my nail on my bed; 1 cracked. Few days later washing dishes and hit another nail; another nail cracked. Hit my hand and another nail cracks. Now I don’t mind paying for a nice design but what I do mind is paying $95 for nails that don’t last beyond a week or 2. Go back for nails to be fixed and guy suggests a fill for what it’d cost me to get the 3 fixes and the tarnished butterfly removed. Get fill and thicker nails $65 chrome design. Why week 2 my gel chrome is peeling on 1 hand. 😱

Their nails cost too much for their gel not to last beyond 2 weeks and nails constantly cracking down in my meat. My daughter’s nails are also lifting terribly. Get 1 fixed in week 2 and a few days later, 3 more...

I have nothing positive to say about Custom Nails. If you don’t have a particular nail tech you are going to do not, I repeat DO NOT go in there as a walk in. My initial thoughts when I sat down for my pedicure was this place does not appear clean. I had an older lady that immediately brings out the electric file without asking if I have gel or regular polish (which I no longer get gel because the electric file has damaged my nail and made them thin). She then tries to push me multiple times to get gel because “it last longer” I do not like getting asked multiple times the same thing after I have declined. I told her the color I was interested in which was a light pink and she chooses for me, I ask her does she have something lighter she says no and when I ask for the book to look at other selections she refuses again. I wanted to leave at that point but I was with someone and didn’t want to interrupt their service so I stick it through knowing I will never come back . After my service she asks me if that was my bag and we move it to the other side of my seat because I assumed she needed to get to something. She then starts pulling at my shirt and after I show confusion and reluctance she explains she was going to give me a shoulder massage. Although others may appreciate that I feel as though you should ask before touching and pulling on someone’s clothing. I didn’t bother complaining because there is nothing they could’ve offered to make my experience better I just know I will not be back. I don’t know how they have such a...