Home Hardware and Supply — Local services in Waldwick

Customer service is non-existent - just unbelievable rudeness. I interacted with a man working in the store, who refused to answer my question, and rudely asked me to go stand in the cashier line. Ok. At the cashier counter, another gray-haired man, at the very mention of a competitor big-box store, asked me to just go there. When I explained I needed some service (cut to size and drill holes) that might be unavailable at a do-it-yourself big-box retailer, he just took my broken equipment and said he will call tomorrow with a price. No receipt. When I asked for a receipt, Ron, another man at the counter, said I should not have come 15 min before closing time. There were at least 5 people in the line behind me then. So I asked Ron whether he is going to tell the same thing to those 5 people. And finally, while I was leaving, a woman at the counter gasped her displeasure! Such unbelievable rudeness! Who would even go to this store. Next time, should definitely go to another hardware store. I am also stunned by the ratings for this store - those seem entirely rigged. My experience was awful. Now I hope to just pick up my equipment after that store opens again. Dreading to deal with those same rude and unhelpful people. I would like to talk to the owner and ask him, how this is even acceptable when I am trying to shop...

I have been to Home Hardware several times in the last 6 months. Mostly for small things, a snow shovel and salt, garbage can, copies of keys, wall anchors and additional hardware, etc...

Every time I need something the staff is extremely friendly and helpful. They always seem to know their stuff, and aren't looking to nickel and dime you.

Most recently I thought I needed a fitting/adapter for a natural gas hookup for my outdoor grill. I brought in the hose I had, spoke with one of employees, and he said that he didn't think I needed anything and that I probably had 'X' (which he showed me an example of) and just needed to do 'Y' and didn't try to sell me on any other solutions that I wouldn't have needed. I said what should I do if that didn't work, and he said 'take some pictures of what you have at home, come back in, and we will figure it out.' He was 100% correct that I didn't actually need anything and with the info he gave me I was able to get everything working.

Will definitely continue to shop their for my...

This place is amazing for both merchandise and great service. Totally beats the big box stores in every way. We go there for everything from nails and bulbs to a gas grille etc etc.etc I was "blown away," though, by being able to find a replacement for the percolator top for a VERY old Farberware coffee pot which is still great but was unusable with the broken top. Sent for tops on line and nothing fit/worked. Figured would never be able to use it anymore. A friend saw the coffee pot and suggested I go to Home Hardware. Had not thought of it! I did and was shocked (and totally happy) to find they had just what I needed! A truly amazing place for whatever you may need (and also what can no longer find in big box stores and on line). Do not know what we would do without this store...