Ulta Beauty — Local services in Walla Walla

We arrived early yesterday 8/22/25 for a scheduled brow appointment for my daughter. Wandered store and kept going to area for the brow, no one was there. Wandered more. At no point did anyone ask if we needed help and it was about 20 minutes past scheduled time. A woman came up and I said what we were waiting for and went to check. She came back and said "of sorry sorry and so is not finished with xyz and won't have time today can you come back tomorrow?" Very unprofessional in my opinion to have a scheduled time and act like it is not an inconvenience for a customer to not get the service they were scheduled for. It would be one thing if they sent a text or something to let us know or if anyone in the store would have come up. The store...

Just popped in quickly to get a certain foundation. Two gals were standing talking about personal stuff. No acknowledgement at all. Ignored the whole time while I was the only customer in the store. Perhaps they easily get jealous of someone who looks a lot better than them without even trying... Wow. Self centered females working there tonight. I rather order my foundation from IL Makiage instead then. I hope they get ignored the same way everywhere they shop too. I've worked in retail for 12 yrs... they'd be written up immediately if I was their manager. My advice to all in retail, if you have personal stuff to chat about, take care of each customer equally first and foremost before you get back into your well-known...

My daughter just had a bad customer service experience. Signage showed items as 2 for $24. Clerk rang one of them up at full price, and said it wasn't ringing up that way .We had her tired 2 year old with us, so didn't want to run back and forth, after my granddaughter had run back once already. Another clerk offered to go back, then just told front clerk that it was not in correct price range for the posted sale. No one offered to run back and see if there was a smaller size of that item that would work...sure would have been nice for them to present items that would work. We won't be back. There were 3 clerk's standing around. We got the feeling no one cared to...