The Home Depot — Local services in College Place

I purchased a dishwasher from Home Depot. Upon its arrival, I noticed an unusual amount of water inside the dishwasher, which I assumed was due to factory testing after a google search said there could be “a trace of water”. However, when I tipped the dishwasher, water came pouring out onto my carpet. Furthermore, I observed that the dishwasher's door did not seem straight. It had a slight bend or arch to it. I considered that it was a sleek design for a new dishwasher and proceeded with the installation.

Dishwasher did not work.

Several individuals with tremendous experience attempted to troubleshoot the problem. It would turn on and hum, but it wouldn't pump water. Reflecting on its condition upon arrival, I concluded that it was faulty and needed to be returned. I did not have time to wait for a replacement to be delivered, so I decided to return the dishwasher and buy from a local small business. They keep dishwashers in stock and could deliver the same day.

I waited until Home Depot opened the next morning to return the dishwasher.

As a disabled individual, I face difficulties lifting or moving, especially large appliances. My neighbor loaded it, and I managed to get it on Home Depot's platform carts by slowly pulling the blanket it was placed on. However, the slight incline to the store's entrance caused significant pain in my back and legs as I attempted to pull the cart to the door. Two employees that were moving bark at the time watched the entire struggle without offering assistance.

Upon arriving at the store, I was informed that they couldn't accept my return because it was an online order. I pointed out that Home Depot advertises easy returns for all online orders directly to the store, which influenced my purchase decision. They cited a different part of their policy stating that all major appliances can be returned in-store within 48 hours, as long as the order wasn't placed online, which appeared contradictory or at the very least misleading.

I acknowledged my mistake in bringing the dishwasher to the store but explained my difficulties in transporting and that I had already brought the dishwasher to the store. Still, they insisted I should take it home and schedule a time for them to pick it up. Despite the dishwasher sitting in front of them, they refused the return. I continued to argue and after they made a few phone calls, they maintained their stance, only this time they threatened not to authorize any sort of return because the dishwasher had left my house. Frustrated and realizing that escalating the situation wouldn't help, I decided to leave and contact Home Depot customer support.

Upon reaching home, I called customer support, and they explained that it is their practice to have returns picked up from the customer's home, but as a courtesy. However, I asked if I could return it to the store, to which they confirmed I could. I shared my experience with the support representative, who apologized for the way I was treated, especially given my condition.

She clarified that coding the return as "item already in the store" was a common practice and that there should have been no issue with my return. Although I had the option to return to the store that denied me, the online customer service representative ultimately scheduled a pickup from my property. This was to prevent further interaction. The representative also offered compensation towards the future purchase of a dishwasher, which I declined due to my urgent need for a replacement now. I may call back and see how long that offer would stand. It would come in handy down the road.

Unfortunately, I couldn't leave the dishwasher in my vehicle as I needed all the seats for my children. This forced me to attempt to unload it myself, resulting in what feels like a slipped disc.

In conclusion, I strongly advise avoiding this store at all costs. I know it is difficult because there are limited options in the area, but it is not worth the trouble. They are not in the business of doing the...

A lack of respect for their customers, but especially veterans. After attempting to shop here, my father and I were greeted with an unhappy, rude, and snarky employee at the checkout. He made unnecessary comments about our total after discounting a broken item with, "Oh, would you look at that.." and "Ok, your total is a x, a whopping $6 difference". Before my father went to pay, he showed the cashier his military ID as he is a veteran and Home Depot offers military discounts. The cashier immediately started an argument with him about how it's, 'against corporate policy' to scan his card and, "you have to do it on the app". The cashier absolutely refused to apply the discount and even told my father that it wasn't his problem and it's my dad's fault he won't apply the discount since he doesn't have the app.

The odd part is that not even a week ago my mother and I were at the Home Depot in Pasco and the lady assisting us told my mother, "Thank you for your service" and happily added the discount after my mother showed her ID. Is it against corporate policy? If so, fire the lady at the Pasco location because she clearly violated the policy and even had the gall to thank my mother for her service. The absolute nerve. Yet, this cashier in College Place is willing to start an argument over the same action? Not to mention the Hermiston location also doesn't enforce this 'corporate policy'... Either way, my father didn't pay and we walked out. Why support a business that treats their customers that way?

Needless to say, this Home Depot clearly doesn't value their customers and has no respect for veterans. I advise others to support the Home Depot in Hermiston and Pasco rather than this one as they themselves don't support you.

TL;DR- Rude cashier refuses to honor father's military discount as it can only applied through the Home Depot app due to 'corporate policy'. My mother and I went to the Pasco Home Depot 4 days ago and they had no problem honoring discount without the app. The irony. Guess it pays (or lack thereof)...

Staff is (almost) always extremely kind, knowledgeable, and eager to help, which is rare for a hardware/home improvement store! Always a very pleasant experience! Except... I would give 10 stars if I could if it wasn't for 2 employees (Jerilann(?) and Rose). Here's what happened a while ago. The assistant manager, Jerilann (my best attempt at spelling the name), after overhearing me, rudely and disrespectfully told me I'm not allowed to speak with other people in the store about potentially doing business with each other. She threatened to call police on me "for soliciting," and said it is against the policy. I did NOT find that policy posted anywhere in the store NOR online, NOR was any another employee able to tell me if that policy truly exists. Btw, I, of course, didn't solicit lmao. Here's what actually happened. I got $300 in gift cards as a welcome bonus from my credit card, but I didn't need the gift cards, so I offered them at 80% price to a customer that was about to buy a lot of stuff. For every $100 gift card I give him, he'd give me $80. I said I was perfectly willing to wait until the checkout, so that he could verify the gift card balance at checkout before paying me. Anyway, the assistant manager also got an employee named Rose to follow me everywhere I went - LITERALLY! No matter what isle I went in or where I stopped to look at products, she was right behind me at every step! After 20-30 minutes of walking around and being followed by Rose, I was finally free! I lost her! Or maybe she just gave up! Anyway - I win! She also harassed me at SELF checkout at one point a few weeks later, trying to give me a hard time, asking to see my ID to make sure it matches the name on my credit card and that my credit card has a signature on it. LOL. No one ever does that! Ever! Of course, I told her, in a polite way, to go * **. P.S. I've heard several employees complain about how Rose...