The Human Bean — Restaurant in Walla Walla

I’ve been getting coffee here since I started and there are days that customer service looked annoyed that I could figure out what I wanted. But today was the worst. I just started door dashing and upon arrival, there were many cars and door dash said to go up to the walk up window, waited for almost 6 mins without even being acknowledged and I simply asked “is this were you pick up orders” and the lady was rude towards me and said “door dash isn’t a priority. I wasn’t trying to be rude so I waited and they serviced more than 7 cars before even starting the order. I felt upset at the way they spoke with such rudeness and asked for the manager and they said she’s not here and we’re aren’t giving you her number. Now I will not being going back for orders there nor will I get my coffee there. Very upsetting because I like the coffee, just...

I have been contemplating leaving a review for the past couple months. This is the only coffee shop right next to where I work so I pop over hoping to change my mind often. Let me be clear, the service is average to good, the wait is medium to slow, the coffee is consistently bland tasting. And we figured it out! My husband and I thought maybe it was the espresso, maybe they were using actual coffee beans instead of espresso beans, or maybe it's the grind? It did taste very different than fresh espresso. Finally, I saw it. The barista no no that they do with every customers drink. They steam into the same pitcher for every drink. I watched them wait until it was available to use again with no other pitchers in sight.

Please consider changing this practice! This is a really...

Literally just waited over 15 mins behind one car that only ordered two drinks. The barista was telling them about her personal story and it was obvious they knew eachother. I had 20 mins to get to work and was late because I was behind one car that had two drinks. Personable customer service yes. Having full on life story conversations when the cars are stacked behind you not even caring. She was leaning her head on her hand in the drive thru window. Handed their drinks out and continued to talk when the person hadn't even paid yet. So freaking unprofessional. Finally they said their goodbyes when she realized they hadn't paid and then rang up their order which took...