House of nails & eyelashes — Local services in Walnut

The foot massage was good, but honestly, the pricing here is unreasonably high. My nail artist, Hannah, didn’t ask about the nail shape I wanted and didn’t follow the style I provided. I had informed the customer service team beforehand that I needed to redo the structured manicure on my nails so they would grow in a healthier shape. My current nails are C-shaped, which has been painful and could potentially lead to paronychia in the future. However, Hannah advised me not to redo the structure to “save money.” Instead, she only removed part of the previous gel and applied a thin layer on top. The shaping was poorly done, with uneven surfaces on some nails—honestly, I could have done a better job myself. Despite this, they informed me there would still be a service charge for gel removal, which felt unreasonable.

When I requested an almond shape, she insisted it would make my nails look “out of shape” or too “C-shaped,” , and she is professional that she knows better than I do, so I reluctantly agreed to her suggestion. However, it turns out the edges were still sharp, and they even caused cuts on my hands, which was disappointing. During the foot massage, the other nail artist (whose name I forgot) did did a nice job cleaning my toenails. However, Hannah complained about the extra cleaning I requested, mentioning how inconvenient it was for her to bring all the tools to the foot massage area. Her comments made me feel extremely uncomfortable and awkward.

When I showed Hannah pictures of the design I wanted, the manager quoted me around $145, which seemed fair for a complex design. However, Hannah continued to discourage me from redoing the structured manicure, saying it would cost too much. She then suggested trying the cat-eye gel colors she had brought to the store, claiming they were better than any other colors available. She showed me a silver cat-eye gel, but when I asked to see the rose-gold color, she dismissed it, saying, “That one isn’t as good as the one you have—just trust me.” By that point, I was too frustrated to argue further. She then recommended a black French style, which I didn’t like, but she seemed excited about it. When I hesitated, she rushed me to decide and insisted on trying another variation. The final result was just okay.

In the end, I was charged $155. I left a 20% tip because the foot massage was great, but the overall experience was far from what I expected. Hannah mentioned multiple times that she has a “bad attitude” but gives “great advice.” Honestly, I just wanted to get it over with and leave. While I understand she may be going through a lot, I wouldn’t recommend this place due to the poor attitude and inconsistent pricing. You don’t get what you ask for, and the prices seem to change at...

Be honest, I was so disappointed when I first time be here last year. I told the lady whom I already forgot the name my nails are not flat, she just ignored and made me a very bad shape fake nails with charging around $120.00, it made me super mad. More worse!!!! the nails only kept less one week, and the glue start to fell off. I called, the lady explained it was normal because my nails not flat. So stupid reason. So what the $120.00 I paying for???! Even no apology.

I came here last Saturday again because I deposited $300.00 when I first coming. I told myself I will never come this Store again after using the credit.

However, I met Barbara this time who is the best worker here forever. She was so so professional with 100% patience and gave me very nice suggestions of my nails shape. After 2 hours and 40 mins, she made me very beautiful nails. It cost $180.00. But it worth. Especially, all the butterflies were 100% hand painted, not stickers. She was so surprised me. I believe most customers don’t mind paying more for the nails, unless they do great job and satisfy customers. I read some reviews of this store, and I felt like the same. But Barbara changes my mind. Definitely, I will keep coming, but only ask for Barbara. Remember, only ask for Barbara. She will make you getting what you...

⭐☆☆☆☆ (1 star) Extremely Disappointing Experience – Poor Service, Dirty Salon, and Unethical Practices

I rarely leave negative reviews, but my experience at House of Nailed and Eyelashes was incredibly frustrating and unprofessional. From the moment I walked in, I noticed the place was not clean – tools were left lying around, surfaces were dusty, and overall hygiene was clearly not a priority.

Sammy, the owner, was shockingly rude and dismissive. There was no greeting, no warmth, and she acted like I was an inconvenience rather than a paying customer. It felt like she had zero interest in providing quality service or basic respect.

What really crossed the line for me was being told to Zelle the payment instead of using a card or paying through the normal system – all they want is to avoid paying tax. That’s not just shady, it’s illegal. No receipt, no transparency – just a push to do things under the table. I found that incredibly unprofessional and disrespectful to customers who expect legitimate business practices.

There are plenty of salons that are clean, professional, and actually care about customer satisfaction. I strongly recommend staying away from this place. It’s not worth your time, money,...