Mal Elfman's of Waltham Inc — Local services in Waltham

I sent this company a message saying I didn't like seeing bumper stickers on one of their vans promoting gun ownership, and referring to our President as a Marxist and a Communist. I then said I wouldn't use them for my services in the future should I need any carpeting or flooring. This is the response from them that I received:

"Hi Michael, Thank you for bring this to our attention. We have many company vehicles on the road, so this has gone unnoticed. We don't believe we should have any bumper stickers promoting anything beyond our company on our vehicles & we will have them removed.

I am sorry to hear you will not be a potential future customer, but I am relieved we will not have to deal with you as your "progressive", socialist personality will probably expect hard working, tax paying Americans to pay the bill for your flooring anyway."

Wonderful, masterful customer service right there. Also, way to say you won't promote anything beyond your services, and then completely contradict yourself by promoting right-wing, Fox News propaganda. Choose these guys at...

Paul of Mal Elfman's followed through after a significant leak destroyed my hall carpet and lots of other parts of my home. He came and evaluated the situation immediately and found replacement wall- to-wall carpet for the hall and stored it in the warehouse until the restoration was complete. While we were at, I decided to replace the dining room carpet which was infested with carpet moths. He set that aside for me as well. Today, several months later, I was ready to move forward so their two installers came, removed the old carpet and put in the new one in a rapid and workman-like manner, and moved the furniture out and back so now we look like new. Paul stayed right on top of this project and stayed in touch with us amid the busy events of my life as weeks passed. Mal Elfman's installed these carpets many years ago so they were the first resource I turned to all these years later. Their reliable, timely, extra-mile service is a rarity and I recommend them highly. When things get tough, they are...

My floor is not even finished yet and I have to share my thoughts. We are having an excellent experience with Mal Elfman's. Our basement flooded (like we needed something else to deal with during a pandemic) and we were at a loss about how to fix it. Someone suggested we call Mal Elfman's and from that point forward, the whole process got easier. John Dillon came to our house with piles of samples and pinpointed exactly the style we were looking for, helping us choose both gorgeous vinyl and carpet. We already had a contractor set up to manage the flood damage, but John stayed in touch through the ordering process making sure that the floor delivery was coordinated with the contractor's installation schedule. And when we got the last minute news that the contractor measured wrong and we didn't get enough flooring, John stepped in and offered to bring what we needed the next day. Incredible. I'd recommend Mal Elfman's to anyone looking for flooring. Great customer service, cool...