T-Mobile Authorized Retailer — Local services in Warren

I tried T-Mobile internet but decided that we wanted to cancel that service. I took it to the T-Mobile store closest to me and was told that they couldn’t accept it without the shipping label. The person I spoke with said “just call T-Mobile, have them send you the return sticker and I will send it out for you because UPS comes here basically everyday it’s not a problem.” I called T-Mobile and did these steps while also being told what the associate told me was not true. I did not make a big deal about it that. When I returned to the store to return the box with the items I was supposed to bring, the same person (heavier set man, tan skin) told me oh no, they can’t be responsible for sending out the box in case it got lost. I stood in disbelief as he was the one who told me UPS comes there every day and he would send it out no problem. I come to this T-Mobile for all my needs but will not be returning after this experience. The worker kept cutting me off while I was trying to speak and wouldn’t let me get a word in. Avoid this location. UPS is closer to me than T-Mobile is, I would have returned it myself if I hadn’t been told the wrong information. I don’t really have a reason to make it up. I wonder if footage could be pulled back/listened to, to back up my story. Who knows, because I was cut off every time I spoke. The worker tried to blame it on a new employee but he knew it was him. Never doing...

I am not comfortable giving recognition to T-Mobile due to the difficulties I have faced in dealing with their corporate practices. Every month for the past four months, I have had to spend several hours readjusting my phone bill after being overcharged. Despite assurances that this issue would be resolved, it persists, and I am forced to invest significant time in rectifying the situation.

However, I would like to commend one of the in-store representatives who provided valuable assistance. When I informed him about returning a phone to Assurion, which they claimed not to have received, he advised me not to pay my bill. This was crucial information as T-Mobile was threatening to disconnect my service if I did not pay the additional $500 charge for the supposedly unreturned phone. Thanks to this representative's intervention, I was able to avoid paying for a service I had not received.

I appreciate his assistance and believe he deserves recognition for his customer-centric approach. If I discover his name, I will gladly share it as a testament to his exceptional service.

TMOBILE GETS 0☆'s for their strong arm tactics and overcharging customers continuously mostly without their knowledge. This company runs on scams, and soon I'll no longer be a customer, something I recommend to everyone with service through these...

Back in September, I bought a brand new LG V10. Few months later, the phone would turn on and freeze on the LG logo. Then, it would restart and do the same exact thing. It would never turn on fully to be functional. I went back to the store, and one of their reps orders me a new phone free of charge. He says that this is a common problem with LG 's phones. Two months later, the same exact thing happened again. The only difference I had a small crack in the corner. I went in hoping to get this fixed. But, no luck. The first thing one of their reps said "this happens alot with their phones" refering about LG phones. They refuse to replace the phone because there is a crack on it. The problem is within the internal motherboard of the phone. What does the crack have anything to do with it? If you are so aware of the issue with this specific phone, then why not inform people when they are deciding on their new phone. You sold me a phone for 600+ dollars knowing it is gonna die no matter what in just few months. You used the crack screen as an excuse. The screen was fully...