Verizon — Local services in Warrenton

Verizon Warrenton, Oregon: A Father's Plea for Respect and Compassion

As a father of a son with autism, I am no stranger to the challenges of navigating everyday life while advocating for my child’s needs. But what happened at the Verizon store in Warrenton, Oregon was beyond unacceptable—it was a complete failure of customer service and basic human decency.

I initially called the store to ask about picking up a tablet that I had purchased and explained my situation: I have a son with autism, and I needed to make reasonable accommodations to make the process smoother for him. Instead of offering assistance, the employee on the phone dismissed me entirely, stating that I wasn’t "his customer." This, despite the fact that I am a Verizon customer and had purchased the tablet from their store.

Frustrated and disrespected, I went to the store to seek out a manager and put a face to the disrespectful employee who had refused to help. I needed someone to understand the weight of this situation—not just as a transaction, but as a father trying to make life a little easier for his son. Instead of finding compassion or accountability, I was met with indifference and, ultimately, trespassed from the store for expressing my frustration.

Yes, I used strong words. But let me ask you this: What father wouldn’t be frustrated after being dismissed, ignored, and treated like his concerns didn’t matter—especially when those concerns stem from trying to advocate for his child with special needs? My son’s needs are real, and the accommodations I was seeking were not unreasonable. What was unreasonable was the complete lack of empathy and the refusal to assist me.

This isn’t just about bad customer service. This is about a corporate giant failing to train its employees to understand and respond to the needs of customers with disabilities—or their families. As a father, I was advocating for my son. Instead of finding support, I was met with disrespect, dismissal, and hostility.

Verizon in Warrenton, Oregon, you owe my family an apology. You owe every family dealing with special needs the respect and compassion we deserve. Your failure to accommodate and your lack of empathy are unacceptable.

To other parents and caregivers out there: We have to hold businesses accountable. Our voices matter. This fight isn’t just for my son—it’s for every family who’s been dismissed or ignored when all they were asking for was basic respect. Verizon, it’s time to do better.

Thanks for the horrible service Jake from the Warrington...

EDIT, 7/27/17: Returning all merchandise purchased yesterday. Was told by rep in this store that I could not port my number to my Sprint phone, which I have since learned is untrue. I am unsure if he was being disingenuous, or simply didn't have the knowledge, but either way, that is unacceptable. My old iPhone 6S Plus is now unlocked, and the purchase of a new phone for myself was unnecessary. For two lines with unlimited data, bill showed $255/month, was paying $91 with Sprint for unlimited with NO throttling. The cell service is excellent, the JetPack purchase for data was unnecessary as well, as both my mother and I have the mobile hotspot option. In hindsight, I feel I was pushed into making purchases that weren't needed. Final star rating will be contingent upon the return policy for the 2 phones and jet pack. I should have gone to Costco first.

7/26/17: (Was 4 stars on the day of purchase) Went in to get my mother and myself new lines and a data package with Verizon - we were helped by Ken, who did a great job porting us over from Sprint. Giving 4/5 stars because the guy was obviously sick and continuously coughed the entire 3 hours we were there, and didn't cover his mouth once. The lady sitting next to him let us use her hand sanitizer before we left, and we sanitized all the merchandise we bought once we got home. Other than that, service was excellent. He spent time explaining the differences between products and services, especially to my 70 year old mother who prefers a rotary phone. We are now able to cut cords...

Alex Warren easily scores 5 stars. I was having trouble with my new phone and he attempted more than once to solve the issue. Unfortunately it was a defect so he called the tech support person who was incredibly rude. Alex stayed calmed and tried to explain the problem and the tech said no, that was not the problem and I should not listen to Alex. I ended up talking with and hanging up on the tech support person because he was so rude. Alex and I then called another technical support person who said Alex Warren was absolutely correct. I was then able to have my phone replaced and the problem has been solved. Alex is thorough, asks the right questions to identify the issue and then goes the extra mile to solve the problem. My husband and I have moved from the area and Alex took the initiative to call and see how my new phone was working. He is the ideal customer service person, always ready to help and very knowledgeable about the products and technical support. If he hadn't called a second technical support person I would still have a defective phone. I appreciate him and only wish we lived closer. The only thing he could improve would be to move to Wisconsin! Thank you...