Under Armour Factory House — Local services in Washington Court House

Instead of the staff giving great customer service and asking if we needed help finding shoes in my boyfriend’s size, they proceeded to talk on their headsets about “watching us”. We had been out shopping all day trying to find a pair of nice shoes for a trip he was taking. So we left and spent our money elsewhere. (Famous Footwear, super friendly) Not saying it’s a bad store but I am a retail manager myself and was so upset about how I felt in that store. If someone had just talked to us rather than talked about us maybe this would be different. Train your staff on how to approach customers even if you think they may be “stealing” ...which we...

I am in from pensacola, Florida just seeing what they had in store, and I just want to take a moment to mention a young man by the name of Austin Kmatz ( he wrote it on my gift receipt so I wouldn’t forget.) This guy went above and beyond for me. He answered all of my questions with a smile on his face. It has been a long time since I have seen a kind yet hardworking salesman like him ! If you are ever in the area ask for a young man named Austin. He will treat you like family. I was beyond impressed. I truly hope a manager can see this review. What a great guy to have working for...

I don't think my complaint is with the store. I think it's with Under Armour in general. Both my boys are taller and rounder then other children there age. This makes it hard to find age appropriate clothing. My five year old in size youth large walked out with a few outfits and happy my ten-year-old who has always wore nothing but Under Armour walked out unhappy with nothing he is in a men's small all the men's clothes was boring and...