The Home Depot — Local services in Washington Township

My parents, at my suggestion, went to the Washington Twp Home Depot to replace the carpet in their new home. The carpet is in their great room which is half laminate and half carpet with existing laminate transitions separating the two right in the middle of the room. The measure was done correctly and my parents purchased the install. My mother inquired at the point of purchase about replacing those transitions and was told "No problem" the installer will bring them out and take care of it. I guess "No problem" means something different to Home Depot. The installer called to schedule the install and my mother asked again about the transitions and the installer said they only install the traditional metal transitions. Why would she want metal transitions down the middle of her room? So I called Home Depot and again we get "No problem" just bring in a color sample of your laminate floor to match and you can buy the additional transitions and as long as you have them at the location, the installer will install them. So, we make sure we go back to Home Depot right away to make sure we have the materials in time for the install the next week. The salesperson pulls out the measure determines how many transitions we need and helps choose a matching color to the sample we provided. I noticed that the strips would need to be cut..the salesperson says "No problem" the installer will have a saw to cut them on the site. At this point something didn't sound right. I never knew a carpet installer to carry a miter saw with him for a carpet install. So. I called our installer to give them a heads up about the materials and I was told again that they did not do this. Home Depot was contacted who then said we needed to pay an additional $175.00 for the installers to install the transitions they sold me just the day before. So what was supposed to be included in my original install price- now was costing me an additional $65.00 in materials and $175.00 in labor. So our options per the assistant manager, Kim was to pay or cancel the install. I got corporate involved and got the labor reduced to $75.00- which I assume was cost. The day of the install, the installer advises my parents that the salesperson did not sell us enough materials. The store had no one to run us out an additional transition so my father, unfamiliar with his new area had to run back to the Home Depot and PURCHASE another transition for his job. The money wasn't the issue- it was the fact that if we did not continually inquire about our install procedure - we would have never received what we were promised. I understand that my contract has a clause for unforeseen additional costs but transitions are not unforeseen and even if it was missed on the initial quote- it was repeatedly mentioned during the 3 subsequent conversations with the store employees. Now as a prior Home Depot employee, when did selling the whole job leave the vernacular? Where did the times go when you stood by your word and when shown to be in the wrong- doing what is right for the customer was paramount? Heck- when did retailers no longer want to sell the extras? The worst the customer could say is "No" and the best is you increased your per customer ticket. And people wonder why brick and mortar retailers are slipping away- when you no longer care about the customers or the bottom line, extinction is the...

I've been shopping here for years because of the customer service. But lately things have changed. Today I went to the lumber department for 1×5s they were located on the floor of all the shelves. I have a bad back so my 12 year old son went halfway under to pass them out to me. I saw three 20 something employees come over to see what he was doing. Once they realized he was actually passing me the wood, instead of offering to help they all scattered. After my son and I got all the wood on the cart, I went to the front to ask the cashier to call someone to make some cuts. I waited and one of the young guys came over with a clear attitude. I did feel bad because I knew I needed a lot of cuts, which I would've been happy to pay for. I apologized and told him the lengths, and my son and I passed him the pieces. It actually only took about 10 minutes for him to make all 22 cuts. I knew they weren't perfect and that I would have to go home to fix them, but I didn't complain. When he was done I thanked him twice and told him to have a good evening. He said nothing and walked away acting like he didn't hear me. When I got to the front register he was standing there with the cashier and the other 3 guys and they were talking about me. I heard them talking about me as clear as day. Then they walked away. I told the cashier I'm sorry but I'd rather work or help someone then stand around and do nothing. He laughed and said "I know its just my generation" but that he actually works two jobs. We laughed and I left. I did have to go home and fix every single cut, which I would have been ok with if his attitude wasn't so poor and unprofessional. I feel like lately the attitudes of the employees are not helpful or knowledgeable. That was the reason I always went there because the employees used to be kind, helpful, and able to offer advice. I remember the days when I could count on going to Turnersville Homedepot and knowing that my cuts would be right and I wouldn't have to ask someone to help me fix them. In the future I'll try Lowes or drive to a Homedepot in...

I got an email that my delivery was expected to be delivered on January 17, 2024. I didn’t get a delivery so I checked the status on the Home Depot app and the website. I entered my order information and got no details. On January 20, 2024, I went to the Home Depot store near my house in Washington Twp. Monroe county. The customer service reps and supervisor in the front of the store tried their best to help me but were given the run around by the 3rd party delivery service. So, we went back to the blinds department and received help from the staff and the store manager who told me that she called the shipping company and that my order was at a FedEx. In the meantime, I got a call from Tonya the store manager yesterday January 22, 2024, that she spoke to the vending company, and my blinds are stuck in Mexico in customs. She left me a voicemail and told me to call her and that she would be in the store until 6:00 pm. When I called back one of the store employees lied to me and told me she wasn’t in for the day. I’m thinking to myself her we go again. I told the employee it was not possible because she left me a voice message and told me she would be in until six it’s only 4:00 pm. So, she transferred me three times and no one answered. I was told that I can’t get my money back due to the blinds being in transit. And that I have to wait 72 hours for an update. This is unacceptable I stopped buying things from Lowe’s because of their unprofessionalism. When does it stop us hard-working citizens pay good money for items and we should be compensated when things are jacked up on their behalf? I will be contacting the BBB being that the Home Depot corporate office doesn’t have a contact number or email. I don’t like nor do I appreciate being lied to or given the runaround. I want my money...