Burger King — Restaurant in Washington

I never give bad reviews cuz I don't want to put bad energy out there but with this experience, other paying customers need to know. Plus, I see there are other people with issues too. My teenager loves getting burgers here, the few times we get fast food. Today he discovered something blue and stringy in his burger. He showed it to me and we both thought it looked like gum. He stopped eating and he called the Washington store. He got the manager and he said to bring it back for a replacement. We went back, with the half eaten burger, our receipt and pictures of the foreign object. There were four people behind the counter and they were all ears. The "manager" looked in the bag and said to us.... "Well you ate most of it!" Uh, yeah genius, he was hungry and that's usually why you eat food. He was eating it and enjoying it until something blue and stringy showed up in his burger! Would you eat this, Brandon? Of course you wouldn't! This "manager" couldn't even help us with his own decision, which is what managers do, he had to make a phone call to ask someone what to do! Really? While still on the phone, he came to the register, gave my son his $5 back, pushed the bag toward him and said "you can throw that away", and then turned his back on us. That's it. Wow, nice bro. The other employees? Not one, NO ONE, said they were sorry, I don't know how this happened, nothing. I got the woman employees attention and said " I don't know why he's mad, we didn't plant that in the burger." She just nodded and said yeah. But you know, she's not the manager, it's not her job to make sure the restaurant does the right thing. Short story long, we won't be back, there are many other places to grab a burger after school. Keep this up, Brandon, and you won't have any customers to complain to you. If this is how you do your managerial duties, maybe you need a different job bro. Footnote to (owner) you can save your cookie cutter response cuz it won't change anything. I've told you all you need to know, food mishandling, poor attitudes and incompetent management. How about you direct your...

One of the workers was telling us that we asked for small meals after multiple times of asking for large and if they did ask if we wanted small I couldn’t hear because the microphone sounds like it was 3 feet from the girls mouth which was fine. It all was handed after asking a few times. But then the guy working came on and was instantly rude and tried arguing with us and when we pulled up to the window the dude is mouthing to the other workers that he is gonna “go out in the parking lot with us” and at that point we had it and yelled at him to shut up because this is ridiculous and we can clearly hear him. Like If you can’t handle a simple mishap that didn’t even include yourself in the first place you shouldn’t be working in fast food. This dude should be fired and when we got home our burgers were smashed down pretty good but seemed to be fine after inspecting them and all was ok at the end of the day. I’m just baffled that some dude is threatening to fight me in the parking lot over the size of a meal...

Less than one star. Ordered my food in drive thru. The guy at the drive thru could barely speak and could not comprehend what I was saying. I thought it was an electrical issue. That was not the case. Why they let him do drive thru is beyond me. We finally got past that after multiple corrections. Finally got my food. They forgot my onion rings. Which in hindsight I wish they would have kept them. Old and wilted. My whoppers were old and wilted and wrong. I asked for heavy pickle add mustard. I got no pickles, no mustard and the rest looked like somebody cooked it 24 hours ago and left it on the floor for a few hours. I will never go back to this facility and would not tell anyone else to go here either. F.Y.I. the flies coming out the drive thru window looked like the were trying to escape. I wonder from what? Don't waste your time...