Amazon — Local services in Washington

They will take a picture of a box on your porch with the wrong item inside, hold you on the phone for hours, hang up on you, if you call back and asked to speak to a supervisor , they act as if they don’t understand then up the phone again. I called back spoke to Ms Yam and she pretended not to understand, I asked for a supervisor again, she said let me help, then said you can send the item back, I explained I did not received the item, which is why I’m calling. And have been calling since July 24th 2024 I was on the phone going back and forth for at least an hour, so I repeated myself, Can I speak to a supervisor , she place me on hold for a very long time. Finally she gave me to another lady by the Name of Anna, I asked was she a supervisor and she said no but I can help you.she kept me on the phone a long time as well,acting as if you could not under stand me, I asked her if she was a supervisor , she stated no and I asked what is the problem with them not allowing me the opportunity to speak to a supervisor ? She place me on hold a long period of time. A Mr Jordan came to the phone and we got no where , he repeated his self as he was a robot , we literally got no where , I was on the phone with Amazon from 4am to 4:58 am They refused to give me a refund I spent almost 400 dollars. The services you get is horrible ! I am not happy with the customer service, also they claim it’s with a third party. And kept telling me that all they can do is reach out to the third party, I told them that I brought it for a birthday gift, it’s been since July 13th today is August 8th 2024 and I haven’t reviewed my item, they refused to give me a refund because my items are from a third party .you can not contact the corporate office by phone, they know it that’s why they treat the customers...

Thieves and liars! Stole 79.49 from me by liying several times about letting me cancel my order because it would not get delivered on time for Christmas for my daughter. They lied to me three times about the order being canceled and even refunded at once and then recharge me again a day after it was canceled and purposely made sure I got it late so I couldn’t receive it and then refused to give me a refund on the unauthorized repurchase of the same item. They promised to cancel delivery several times and purposely delivered it, and promised that I wouldn’t have to return it myself for a refund and then refuse to give me a refund. I have all the screenshots they should be sued. check the photos I posted I have screenshots of them lying to me and pretending to cancel the order, even screenshots of them, giving me a refund and then recharging me without my...

I live in Fredericksburg, VA. DRIVER CONSISTENTLY JUST TOSSES MY PACKAGES, AND LEAVES THEM OUT IN THE POURING RAIN.

WHERE IS THE HUMANITY? HOW WOULD YOU FEEL SPENDING YOUR HARD-EARNED MONEY ON NEEDED ITEMS, ONLY TO FIND THEM DESTROYED BECAUSE OF AN INEPT, INCONSIDERATE SYSTEM, EMPLOYING INEPT, INCONSODERATE PEOPLE?

A simple fix would be having each delivery van contain a roll of plastic liners to put boxes in, in cases of inclement weather.

Try to call Amazon Customer Servive, and can NEVER, EVER REACH SOMEONE IN THE US, OR AT LEAST SOMEONE TO WHOM, I CAN CONVEY MY CONCERNS, WHO CAN UNDERSTAND WHAT I M SAYING.

AMAZON WILL NOW HAVE TO BE MY LAST RESORT TO PURCHASE MY ITEMS.

I CANNOT CONTINUE SUPPORTING A BUSINESS THAT DOES...