AC Hotel Arlington National Landing — Hotel in Washington

I don't even know where to start. This hotel is under renovation, the entire hotel, which they do not tell you when you book. We were forced to stay there for a volleyball tournament, and it was a miserable stay.||First of all, there is no clear signage, and the hotel looks like a construction site from the outside. So the cab drover asked us, "Are you sure you are staying here?" When we arrived. "Are they giving you a discount?" He asked. No. No they are not, Mr. Cab Driver. But they will charge you twice when you leave, more on that later. Some parents circled the block for hours because they were convinced that this was not the right hotel!||The Front Desk is very small, with an older man (Sloth from Zootopia) checking in folks. It was 9pm, we were very tired, and it took about 30 minutes to check in with a line building behind us. He couldn't grasp my last name, which is not very hard to understand or spell.||After we finally got to the room, I ordered DoorDash and went to the restaurant for a glass of wine to soothe my nerves. The restaurant is nonexistent. MEANWHILE, we were planning on having a team breakfast there the next day, and when I called previously, they said, no need for reservations, the place is huge, just walk on in. If I hadn't had that glass of wine, would have walked in with a group of 24 with nowhere to sit. Also, they ran out of pinot noir so we waited, waited, waited.....only to have it brought up by the Sloth from Zootopia, the same guy from the front desk!||My daughter developed Strep and Flu while staying at the hotel. Sunday morning, I called if there was any medical staff nearby, they said "Do we have what? Medical staff?" and basically laughed in my face. The night before I tried to find ice for my daughter's throat. I called downstairs and they said, try every odd floor. We were staying on 11, no ice, 9, no ice, 7 under construction and no ice, 5 under construction and no ice. OK, do you even know what "amentities" are available your own hotel?||When I got home and checked my Amex bill, turns out I was charged twice. When I called to rectify the situation, the phone was answered, by none other, than the Sloth form Zootopia, THE SAME GUY! Again, could not process my last name, and when I told him I was charged twice by 2 slightly different hotel names, he said "No. That cannot be." I said, "Oh it be. I'm looking at the bill right now." Back and forth for two minutes and hung up. ||Reports from other families state that construction started Saturday and Sunday morning at 7am, with drills going form rooms next door, above and outside. Thanks again, Marriott, for a relaxing and...

I don't even know where to start. This hotel is under renovation, the entire hotel, which they do not tell you when you book. We were forced to stay there for a volleyball tournament, and it was a miserable stay.||First of all, there is no clear signage, and the hotel looks like a construction site from the outside. So the cab drover asked us, "Are you sure you are staying here?" When we arrived. "Are they giving you a discount?" He asked. No. No they are not, Mr. Cab Driver. But they will charge you twice when you leave, more on that later. Some parents circled the block for hours because they were convinced that this was not the right hotel!||The Front Desk is very small, with an older man (Sloth from Zootopia) checking in folks. It was 9pm, we were very tired, and it took about 30 minutes to check in with a line building behind us. He couldn't grasp my last name, which is not very hard to understand or spell.||After we finally got to the room, I ordered DoorDash and went to the restaurant for a glass of wine to soothe my nerves. The restaurant is nonexistent. MEANWHILE, we were planning on having a team breakfast there the next day, and when I called previously, they said, no need for reservations, the place is huge, just walk on in. If I hadn't had that glass of wine, would have walked in with a group of 24 with nowhere to sit. Also, they ran out of pinot noir so we waited, waited, waited.....only to have it brought up by the Sloth from Zootopia, the same guy from the front desk!||My daughter developed Strep and Flu while staying at the hotel. Sunday morning, I called if there was any medical staff nearby, they said "Do we have what? Medical staff?" and basically laughed in my face. The night before I tried to find ice for my daughter's throat. I called downstairs and they said, try every odd floor. We were staying on 11, no ice, 9, no ice, 7 under construction and no ice, 5 under construction and no ice. OK, do you even know what "amentities" are available your own hotel?||When I got home and checked my Amex bill, turns out I was charged twice. When I called to rectify the situation, the phone was answered, by none other, than the Sloth form Zootopia, THE SAME GUY! Again, could not process my last name, and when I told him I was charged twice by 2 slightly different hotel names, he said "No. That cannot be." I said, "Oh it be. I'm looking at the bill right now." Back and forth for two minutes and hung up. ||Reports from other families state that construction started Saturday and Sunday morning at 7am, with drills going form rooms next door, above and outside. Thanks again, Marriott, for a relaxing and...

One Word: Inconvenient

If I had to sum up our family stay at this Marriott hotel in one word, it would be inconvenient.

Let me start with the positives. Ismael at the front desk was exceptional. He handled multiple customer concerns, including ours, with professionalism, respect, and a calm demeanor. He was one of the few highlights of our stay. Another plus is the hotel’s underground tunnel that connects directly to the metro, which is a convenient feature, especially in poor weather.

Unfortunately, the inconveniences quickly overshadowed the positives. During our stay, the hotel was undergoing renovations. As a result, part of the bar and dining area was blocked off, forcing all guests to walk through the bar just to reach the elevators. The exterior was also closed off due to construction, making it harder to navigate the property.

To make things more confusing, the hotel changed the floor numbers. What used to be floor 3 became floor 4. This meant every guest had to return to the front desk to get their key cards reprogrammed. Once again, Ismael handled this situation as best as anyone could.

However, the biggest disappointment was the food and dining experience. Simply put: do not eat there. It’s overpriced and underwhelming. For example, we paid $35 for a half portion of steak that was unseasoned and served with bottled sauce. Another dish, a pasta consisting of potato wedges with canned tomato sauce and a bit of cheese, was $22. Even draft beer was $10 each. The pricing simply does not match the quality.

One of our guests, a hotel manager from a different property, immediately noticed issues in our room. There were mismatched and mislabeled shampoo and conditioner bottles, visible dust throughout the room including on the hair dryer and countertops, and poorly folded bed sheets. In one of our rooms, the air conditioning didn’t work.

We had to request a room change after our child developed multiple bites on his back and chest, possibly from the pull-out mattress. The hotel did move us at 7 AM, but the new room key didn’t work. We then had to wait two hours for maintenance to replace the battery in the door lock.

If you’re considering staying here, I would highly recommend booking the Westin instead.

To repeat, if I could describe this hotel experience in one word, it would be...