The worst yoga studio ever. Run dont walk in the opposite direction.
Here’s Past Tense’s version of Nameste: we put the fine print over customer service.
Here’s what the “discussion” should look like: Me: I can’t make your classes because of my unpredictable work and all your class rules. Can I have a refund? I might return when my work lets me comply with all your class attendance rules.
Past tense: sure. We want you to be a repeat customer. Also maybe we will re-think more flexible attendance rules so you /others don’t have to arrive 5 min early or we give your class away or our strict class cancellation policy.
Me: great customer service. I want to support a local woman owned small business. Thanks for working with me so I can one day return.
Hi X,
We continuously work to create good experiences for our students and we’re sorry to hear yours could have been better. I believe your disappointment involves our membership cancellation policy. We include those details on our web site, in the terms at checkout, and the receipt that's emailed to each student so students are fully aware that membership is auto-renewing and how to cancel. We would love any suggestions you have for how to make this information clearer. If that is not the issue, we would love to know what is so we can resolve it as quickly as possible and ensure you have a wonderful experience in the future. I'll be in touch with you offlline so we can discuss.
Thank you, Kelly
Kelly...
Read moreI really can’t recommend this place enough. First off, there are exercises at every level. I started barely able to do the basics and now I can get through the hardest classes and feel I get a better workout than I do at most gyms. I do body fitness for hard workouts and vinyasa to relax and restore. It’s a very non-judgmental environment that encourages listening to your body as your progress and build muscle. The best part is the community though. I’ve met really cool people in the two classes I regularly attend. I love having neighborhood buddies and a very welcoming space to get fit.
Also, this is not what’s the most important, but I look and feel so much better. I’ve lost a lot of weight and gained muscle. Plus, I feel...
Read moreI've been practicing at Past Tense Yoga for several years, like since they opened! However, life got busy and I took a break from being as regular. So, when I got back recently from a stressful work trip and needed a deep stretch, release and some grounding I went right back- Past Tense is my place on the mat for a community practice. I recommend this studio to all my friends and folks of all age groups and practice levels looking for a yoga studio. If you're new to a mind body practice or feeling hesitant for whatever reason- just email the studio and the owners will guide you well! They are warm, approachable and open- which is the vibe of this...
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