Marshalls — Local services in Washington

WORST Marshalls I ever been in.wish I could put negative star. I am a current employee for TJ maxx down in Hampton , VA. Have been with the company For 4 years and i love my store, but this store in particularly disappointed me so much. Beside the fact that it was extremely messy and it smell badly, had a problem with the manager at this marshalls, Mrs. Cornella. Made it a huge deal over the fact I had my employee discount pay stub tapped to the back of my tjx credit card. I never received my new employee discount card, so I still have to use my pay stub discount barcode. I’m in the process of checking out and I just mentioned to the cashier that I’m using my employee discount, I scan it (it goes through, Bc if it’s invalid it wouldn’t have gone through)AND it isn’t until i mention to her that my discount is on the back of my card because i never received my discount card. She then tells me she has to see that with her manager. I patiently wait for her manager to come which took two pagings to find her manager. She finally arrives and tells me I can’t use it. That they don’t use paystubs anymore. So explain to me how I know the system so well to explain to you why I have this on the back of my card and where the hecks would i get this barcode from ?! She then fights me on calling my store. At this point Im so mad that I don’t even want this 10% discount anymore. I could careless. Is the fact that she was so rude from the start ! I am very we’ll train in customer service and I know that this is not how you treat customers or approach the situation.I had to walk away from the situations because I got very upset. I seen the reviews on here and they are not good, so I’m not alone. Corporate needs to care about This bad reviews and make changes happen because this store is making TJX companies look bad, and I know for a fact this is...

This Marshall's is one of the worst I"ve been to. They have good things at times, but they also have a lot of defective items on the sales floor so check your items carefully before purchasing. I wanted to buy two identical lamps (see picture below). One of the lamps should have never been on the floor as the part that holds the lamp shade was widened, so it couldn't hold the shade and the filial was missing. When I picked it up the lamp shade fell off. I checked the one I had carefully, or so I thought, but when I got it home and was ready to use it, I noticed the turn knob was missing. I have never had a problem with the merchandise I've bought at other Marahall's, but I have had to return defective, broken, or items missing from a set more than once to the Marshall's in Columbia Heights. Further, this visit there were items on the shelf that had no price tags. I let someone know about that and the employee found one out of the dozen identical items that were on the shelf with a price tag on it, then took it from me so she could make tags for the others. She asked me to wait until she returned with all the new tags, then I could but one. She was gone for quite a while, so I did not wait nor did I buy that item. The appropriate response would have been to apologize for the inconvenience, ask whether I minded continue shopping while she got the items tagged, and give me an approximate time to check back to grab the item. Very poor customer service, but not surprising at the Columbia Heights Marshall's. Moreover, the store is often messy and really cramped, so when I do go there, I am focused and try to get in and out as quickly as I can, because it is rarely a good shopping experience...

The behavior of your employee Cecilia, who is called a coordinator, is beyond criticism. At the checkout, she found that 2 labels were not properly placed, which is understandable, it is still a large store, but this is not my problem in general, she said that she could not sell me the products, which we agreed that I would not buy them. Leaving the store, as I am already in the subway, I see that she still marked one product for me, but did not give it to me, which I consider extremely unacceptable. I paid to get out of the subway, went back and said that she had messed up again and at least asked her if she would apologize and she mocked and ironically apologized, which is extremely unprofessional. I also lost my money for the subway, because because of her I had to go back to the store. You put a person as a coordinator who can't say a single word in English except thank you, when I asked her if I could speak to a manager she told me that she was a manager, she kept saying thank you and that she had to check everything, which is true and I understand, but still this woman marks things that I didn't receive and didn't even apologize properly. I think you should replace this woman because she is definitely not for this position. When I have a problem in the store, I expect to speak to someone who knows the language and can explain what the problem is, and when they make a mistake, to apologize, not to make the customer feel...