Roche Bobois — Local services in Washington

Worst customer service ever! Never buy something at Roche Bobois, you will regret it if there is an issue with the new stuff. I bought a floor lamp (together with a bed, night stands and a sofa), and only 2 weeks after I received it I found out the lamp has a switch issue. I keep asking them for a solution but they have not sent a technician or found a solution. They do not even respond to my emails. The funny (or sad) thing is their own employees are who gave 5 stars Google fake reviews below (see Arjun Chaudhary and Taina). Both work at the Washington DC location, call there and ask for them. I took a photo in case they delete their own reviews. It seems I am not the only one complainig, check @ Pissed Consumer. All had the same disaster follow up customer service experience. Or check @ Glassdoor for...

I love, love Roche Bobois !!! Please ask for Ayman, you will not be disappointed. He worked with me to design my Living Room, order the furniture , personally supervised the delivery and installation and even recommended my home fragrance. Ayman is too good honestly, I have absolutely no complaints. Brian, the manager is also very nice and helpful. He helped resolve issues that could delay shipping/delivery. Thank you Ayman...

It was a cold January day when we traveled to Washington DC to sit in the famous Roche Bobois Bubble chair! We were enveloped in comfort. Had to have it. Six months later it arrived! Worth the wait! Just gorgeous in our new Fish Tank Room! Brian Fell was wonderful throughout the process from selecting to ordering to shipping and installation. Couldn't...