T-Mobile Experience Store — Local services in Somerset

I recently had the pleasure of working with Yonathan G at this Friendship Heights T-Mobile store (upgrading to newest iPhone), and I am absolutely blown away by the exceptional customer service he provided. (1/15/2025)

From the moment we walked in, we felt welcomed and valued. Yonathan patiently listened to our needs and meticulously addressed our concerns, even though our case ended up taking over an hour of his time. He was incredibly knowledgeable and answered all of our questions with complete transparency and zero hesitation.

This was by far the most seamless and efficient transaction I've ever experienced with T-Mobile. In the past, I've dealt with long wait times at the DC location and terrible customer service at the Montgomery Mall Bethesda store. But at this location, with Yonathan's assistance, it was a completely different and positive experience.

The entire staff at this location is top-notch, but Yonathan truly shines. Even after our transaction was finished, he took the time to help my mom window shop different Samsung choices, even though she wasn't making a purchase. This level of dedication and customer service is truly rare and appreciated.

If you're looking for top-notch customer service and a hassle-free experience, I highly recommend visiting this T-Mobile store and asking for Yonathan G. He is a true asset to the company and deserves...

I want to commend Dwayne for providing an exceptional customer service experience during my recent visit. He was efficient, patient, and made me feel like I was his only priority, even while multitasking and assisting other customers.

Dwayne demonstrated extensive knowledge and took a proactive approach to resolve my concerns. He carefully explained details about my bill that I was previously unaware of and discovered I had been overpaying under my old Sprint plan for a phone I had already paid off multiple times over. Thanks to his insight, he saved me both money and time—something I wouldn’t have achieved if I had handled the issue myself.

Additionally, Dwayne’s expertise shone through as he communicated with the representative on the phone, using the right terminology to ensure my issues were addressed efficiently. This experience completely changed my perspective of T-Mobile. Before, I was frustrated with the service, but Dwayne turned it into a memorable and positive encounter.

He exhibits clear leadership qualities and takes pride in his work, going above and beyond to meet customer needs. I will happily recommend T-Mobile to friends and family because of this outstanding experience. Dwayne truly deserves recognition for his dedication and...

I just wanted to share a great experience I had. The original Tmobile store (different one in a mall), had messed up which phone I had paid for protection on. I had received an iPhone 16 Pro and Samsung S25+ from them as part of my new plan as well as a screen protector and case for each along with T-Mobile phone insurance. I have a second phone which is a Pixel 9 Pro XL. This store in Montgomery mall ended up accidentally adding my IPhones insurance to the Pixel 9 Pro XL.

Chauncey from this store was GREAT and provided AMAZING customer service and was able to help switch it right over and correct the mistake. My wife and I both got new screen protectors to replace the original ones we got as per our insurance plan.

This is our local store closest to our house, and will definitely be our goto for anything we need.

I just wanted to thank Chauncey and T-Mobile again for 10/10 customer service and making it a quick and easy fix to the small mistake from the other store when our phones were setup.

As far as service goes, we have been enjoying T-Mobile much more than any other providers we have had, and it is great for...