Walgreens — Local services in Washington

I was there on Monday March 13 2023 around 9 am. I have been coming there for about 5 years to get my prescriptions filled. From time to time I encounter bad customer service from them, but nothing tops today. I have not been feeling well so I decided to stop in there and get some meds and I waited in line for almost 10 minutes. I approached the lady at the register and we both said good morning like normal. I placed my things on the counter and she asked me was I picking up meds today. I said no and she looked at me and said well this is reserved for people picking up meds. I said excuse me and she just kept going on and on. I was also going on and on because that is not good customer service skills. You should never turn any paying customer away. My products came from downstairs so it would make no sense to tote it all the way upstairs when the register is right there. I left the products right on the counter. I saw a manager as I was leaving and I told her what happened and she walked over with me. She said that I should not have been denied. The manager for the downstairs had to the nerve to lie and said that I was never told that, but why I would be upset if I was never told that. She said I was being hostile, but in fact I should have never been told that in the first place. All she had to do was just ring me up that's it that's all!!! They have lost me as a customer. I also noticed that they only have a 2.8 star rating and now I...

Just wanted to thank MIKE the MANAGER for his patience and kindness. I was traveling a long distance to see a niece who was admitted to the National Children's hospital in DC and I had driven over 19 hours and was awake over 26 hours...

I thought I went to a Walgreens near children's hospital where I left my driver's license on the counter, well turns out I could not locate this mysterious Walgreens because it didn't exist...the Walgreens I went to was in my travels but in one of the states in my drive to Washington DC.

So Mike the manager was trying his best to tell me there was no Walgreens to his knowledge "near" the hospital only a Walgreens IN the hospital. He even started to Google search for me and everything...all along it was NEVER his store at all... but he took the time to try and help me locate the Walgreens I thought I went to. I was clearly sleep deprived to not know I was in a completely different state...but Mike was completely patient, kind and helpful.

I will continue to give Walgreens my business so long as they keep hiring people like Mike. I can only imagine how awesome he is in his own store with his customers and employees if I received this awesome level of service not having yet patronized his store. Next time I come through I will be sure to spend my money at this Walgreens and I hope others do also based on my review.

Thanks Mike the...

The pharmacy notice I had an narcotic & immediately ask me for id,which I proceeded to do..They told me my medication will take 20-30 mins(2:46pm) I then waited then to see my name on the board to see staff.. They tell me that they name to call my doctor to confirm everything.. Time goes by my doctors office closes at 4:00pm at the time it's 5:39pm & call me up to tell me basically they can't do nothing, to come tomorrow when they give me a call.. I then call them the next day because I never got a call!!!!(ohh did I mention they never ask me for my #) so they said that they could still do it because my doctors didn't give them the code.. Felt very stranger my doctors would say that so I called & they said they wanted that plus my record(my diagnosis).. So I call back the pharmacy to tell why y'all need my record to fill a prescription when y'all have the code from the doctors??? Y'all or not doctors to even need the info.. This location is crazy &...