F.W. Webb Company - Waterford — Local services in Waterford

Went to F. W. Webb to get a Moen faucet cartridge to fix a leaky bathtub and look at some fixtures for the kids bathroom. Initially welcoming, the sales team quickly became overly aggressive. I advised we will not be buying fixtures today, really just needed the cartridge to fix the leak - but that old school “don’t take no for an answer” mentality quickly showed through.

Eventually, the sales team did get us to the parts department to procure the cartridge needed to stop the leak in the fixtures they sell…BUT…the parts guy told me 1. I probably don’t have that, never even heard of it and 2. You are going likely going to have to replace the whole fixture…a deliberate upsell at best or knock to my confidence in how to stop the leak at worse. And, by the way, the sales team continued to go and get fixtures to sell me throughout this entire process. After 10 mins or so they did not locate what I now now is a VERY COMMON PART. (Took 1 minute at Lowe’s to locate the OEM part).

I guess if you need new fixtures only it might be ok - but servicing what they sold by providing a common part, having respect for customers time and direct communications regarding their intent and requirements and not trying to upsell them from a $22 part to a $500 fixture set don’t seem to be within their core capability or reason for being.

The cartridge was purchased at Lowe’s - and there is...

I would give zero stars if I could. I ordered supplies from FW Webb for my bathroom remodel. When the construction date neared we found out the tub and vanity would not be available in timely fashion. We pushed the start date back a whole month. The tub arrived in the wrong size. It took a week to get another tub -this one was cracked -FW Webb did not check it prior to delivering it - we only found out with the plumber here ready to work. The vanity was not delivered -calls to FW Webb to find out what had happened were unanswered. Finally I got someone covering for the FW employee I had dealt with -they seemed very reluctant to cover for their co-worker, even though she would be out for several days. They refused to call to check on the vanity stating they could not get it here any sooner even if they called -didn't even want to check on it. Once my contractor got pissed he went to FW Webb and found the vanity was in their warehouse all along -no one bothered to check. Lousy customer service, bad attitude, slow delivery and mistakes in ordering - I give them a...

This could have been a 5-star review because of the sales staff and the helpfulness of a knowledgeable installer, but unfortunately, the product was the letdown.

We bought a high-quality, maple vanity with filler which came with the toe-kick pre-cut and installed. The vanity base came with floor glides installed.

The high-quality filler piece was perfect for filling the gaps on either side of the cabinet; however, that left a gap at the sides of the recessed toe-kick area as well as along the bottom. I was told the filler piece was for filling the sides so this was done. The problem is the grain of the filler piece matches the sides of the cabinet but is 90deg off with the toe-kick board and leaves a notable seam.

Other vanities I've bought come with a toe-kick board not installed such that it can be cut to the proper length to fit properly with base mouldings as well as ensure there is not gap at the bottom. What a...