Harbor Freight — Local services in Waterloo

July 3rd -- Had one of the worst customer service encounters that I have had at any business ever.

We run a statewide seasonal business and signed up for Harbor Frieght's Corporate Account service. This has been very helpful to work with team members across the state. The Assistant Manager refused to charge our Corporate Account even after explaining how to ring up the transaction and recording it to our corporate account with authentication.

To make matters worse after coordinating to get the team member funds so she could personally go back and complete the purchase, the Assistant Manager then locked the doors prior to the official store close at 8pm locking our team member and other customers out while looking at them through the door to prevent them from coming into the store.

Terrible customer service and a complete disregard for what I believe Harbor Frieght's values and...

On my last 2 visits that I have been in this store, “ Waterloo “ it was not very pleasant visit, when I went to the cashier, I was asked “ you are not returning this after using it, right?” What kind of question is that? That’s not professional at all. And badly for me, I had to return it for exchange because quit working, and the lady there, “Jennifer “ was very rude on the service demanding receipt ( the do have it on the system) and even after I told her why was the return she looked wry upset for that. I don’t think I’ll be back to this store anymore, customer service is very poor and they act like they are making you a favor for selling...

Really like this store. Lots of helpful tools to get your job done. Purchased an inspection scope and extra cable. Amazing picture that allowed me to see back behind the wall to diagnosis the issue with a 123 year oil pocket door in an antique house. Spending $100 on a camera and cable saved a lot of unnecessary work and destruction to the wall. Also purchased an oil funnel kit that connects to the valve cover directly and has numerous adapters to fit various...