Elite Mobile — Local services in Waterloo

Horrible. Please only go here if your going for boost mobile. The dude sold me a stolen phone, and when I went to quikphix, ben (the guy who works there) said that two girls had came in because he sold them two iphone 8's for 300 dollars each (they should be sold for 500 dollars minimum) and they both were stolen. (You know this because the phone wont read the sim or accept your apple ID)

Which is exactly what happened to me. I returned the phone that I got he gave me my money back.

But when I took the phone in he put my sim in after I got back from tmobile (tmobile told me to return the phone because it was stolen.) And he said the sim was reading and the phone should work even though I seen that the phone said "no sim"

I went there a few days ago to give him some old phones and some guys were in there talking about how the phone they bought there wasnt working and the dude said there was nothing he could do and he wasnt going to take the phone back.

This place is sketchy!!...

Totally unprofessional! Tried to have a cracked screen replaced on an Android device that otherwise was fully functioning. Brought it home to discover they had broken the phone near the power button, and the phone wouldn't turn on. Brought it back (they claimed it was already broken) and they rigged it. Two hours later I realized the light sensors weren't adjusted properly so the backlight wouldn't work. Called and was told to bring it back again. Then the screen half fell off while the phone was in my pocket, and cracked when I sat down. When I called they said the warranty was void due to damage. When I started the process my phone worked but the screen was cracked, now the phone doesn't work and it's still cracked, and they offered no refund of my $70 fee. I'd heard poor reports of this group, but figured I'd give them a shot. Take my word for it, this...

This place is horrible. Went to the store on Friday about getting my phone fixed. The guy there stated they had one part and he should be able to get the other part by Saturday. Told him I would be back on Sunday and he stated that would work. Show up on Sunday and they were about 20 mins late opening. Then find out the guy I talked to on Friday didn’t make a repair ticket or even call in to get the other part. Once again had to be told that they would order the part. This time was told he would call me later that day letting me know if he could find a part or if he’d have to order it. No phone call so called on Monday and found it that the part never even got ordered and would take another 3-5 days to get there. Apparently no one in this store communicates with...