Panera Bread — Restaurant in Waterloo

Before I leave my review I went and read some of the other reviews. I hope someone is looking at these reviews and taking note of how bad this store has become. I usually get the rotisserie chicken salad sandwich but the last three times I've ordered it I have barely had any meat on the sandwich. All you can taste is the vegetables and the bread. Today I went in cuz I love your chicken and wild rice soup and decide I would get the take too so I'm trying a new sandwich and it is very good. But they were out of a lot of the different breads that I could get it on so I had to go with another bread which is still fine. My complaint today is that I wanted a black iced tea and only one tea was out there. The ice machine was also down so we'd have to ask for ice, but since I was going home I just filled it up with a Dr Pepper and decided I'd put ice in it when I got home. The pop is overly sweet and extremely warm which probably has to do with ice machine being down. Like I said I hope someone seriously looks at these reviews and makes a change in this restaurant because I have been a very long life customer of this location and I'd really hate to take it off my list of places I don't order from anymore. My lunch today was almost $20 I could have went to a fast food place and spent five to...

My experience with this Panera is all over the place. I've only eaten here twice. First time had no problems, did rapid pick up with the "as soon as possible" option and my food was waiting for me as I walked in and everything was made perfect.

Second trip, however, was not as good. This time I ordered earlier in the day with a set pick up time of 2:15. I arrived a few minutes early, so I waited. Looked at the clock and it was already 2:20 and still no food. I asked the cashier if she could check on it and she said there was no order for me, so I showed her my order confirmation. Correct address, date, time, etc. So they rushed my rush order and the manager was nice enough to come out and let me have my pick of a bakery item. Great! No more issues, right? Wrong. I got back to work only to find out an item was missing. So I basically paid $5 for a bakery item that costs $2. It's one thing to mess up, because it happens, but to do it multiple times in the same instance is a whole different story.

Bottom line is I will probably eat here again because it's a healthier option for fast food. I just hope they figure it out...

To start, I never eat at Panera anymore (I used to quite a bit) since I think it’s very overpriced for what you get. I enjoy their salads and broccoli cheese soup, I would just choose to go to many other places for the same price. My husband and I stopped at this Panera on a road trip to my sisters. We only stopped because we had a giftcard. I’m not exaggerating when this is the slowest Panera I have ever been to in my life. We each ordered a you pick two, myself a salad and soup and my husband a sandwich and soup. It took a half hour to get it! Our soup was barely warm, my salad base was good, but the chicken was still half frozen, you could see the ice crystals on it. My husband said his sandwich was good. No apologies for the wait. The one plus was a nice guy that was cleaning tables that asked us how we were doing. We would’ve brought the food back, however we were crunched for time at this point and had to be back on the road. Overall a very...