Taco Bell — Restaurant in Waterloo

Terrible all the time. Always a long wait no matter the time of day. Went in last week and that was the last time for us. Ordered the new triple double crunch wrap. Took a while to get the order. Not surprised. Got home to find that the order was wrong. They gave us a normal crunch wrap instead and they didn't even put cheese on it. Called and they said to come back and they'll make the order again. Perfect solution and we were okay with that. Brought the wrong order and receipt with us as well just in case. Went in, woman remembered me from before and told us they would work on the new order. Offered to show the wrong order and our receipt. She said no, throw the food out because they can't take it back. Didn't even look to see the problem and made like she didn't even want to touch it. Fine. Understandable and at least they trusted our word that they messed up. Threw the food away right in front of her. Waited...waited....waited some more. Correct order never came and it didn't even look as though anyone was bothering to make it either. Finally just asked for our money back because it was late, we were tired and hungry, and had already had to make a second trip there that evening. Manager comes and rudely asked the worker/us where the wrong order was. We said it was in the garbage as we were instructed to throw it out. Manager says he could just charge us for what we received and, without saying the actual words, insinuated we could keep the messed up order. Excuse me?! We actually had to explain to him that we would NOT dig through the garbage to reclaim the food and explained, yet again, that we were TOLD to throw the food away. Left after far too long of a time with our money back. No longer craving anything remotely resembling Taco Bell anymore, we enjoyed our Burger King instead. We will not be coming...

I have been to this location multiple times. Very seldom do they actually get my order correct. I always order the same thing, very simple in my opinion. Yet, still almost every visit here it is messed up. I order a cheese quesadilla with extra cheese and no sauce. Tonight I received a quesadilla with cheese, chicken and sauce on it. Honestly it’s disappointing, normally this happens after a long day at work when I stop to grab a quick meal and don’t see the mistakes until I get home. I honestly have no idea how a mistake like this is made. They were not busy, I was the only car there when I pulled up to the speaker. Any other time I order this item half of it is missing cheese, after I paid for extra. I had another instance that there was such little cheese on my quesadilla that paid for extra cheese on I honestly thought I was being punked. The burrito I received with my meal was sloppy, missing ingredients and CLEARLY over portioned and disgusting honestly. Management needs to step up! Where is the person in charge making sure things are being done correctly? Training the employees? Ensuring food quality? This is honestly embarrassing and ridiculous. I shouldn’t have to ask to receive correctly made food. I understand mistakes happen, at this point it’s just...

The gentleman who was working on Saturday night was a huge improvement to my past experiences. Usually it is a half hour wait for my 1 taco, 2 mini quesadilla order. This time i was pleasantly surprised to receive my food in less than 20 minutes. Update* several years later google asking for a review update... sure. Last night I, yes, was at taco bell yet again. And no, if you thought it got better since like 2015, no, it did not. Still waiting about a half hour for 4 items. The lady in the window felt the need to correct me when I said " no worries, take your time, you guys are slammed tonight". She said, with eyeroll tone, "no, were like this every weekend." As if I have never been to taco bell on a weekend. Or ever. I get it, my comment didnt help, but I was just trying to be nice. A car died in the parking lot while we were there and one time a black car pulled, person hopped out, person launches over counter at staff member, staff member throws punch, both fight outside, person hops back in car, car drives off, cops arrive. Its this particular taco bell that really showcases the beauty and brilliance that surrounds this establishment. Thanks for asking for an update! Was going to keep it to myself but you asked for it. Till next...