Stuff Etc — Local services in Waterloo

I’ve been a Stuff shopper/consigner since this location opened, and I don’t remember having issues until the last year or two. From a shopper perspective everything is good, but from a consigner perspective it’s frustrating when they literally never have totes for the consigners to use. I’ve been in multiple times and it’s always like an hour wait, for like a year now, so I purchased a black bag and one time they either lost it or donated it when I came to pick it up within the time frame they asked me to. The manager just said he’d keep looking. We came to a solution, but I had to suggest it. I brought my black bag in last week, loaded it in front of staff, set it on the counter and in the like 5 minute time frame nobody ever told me they were not taking black bags. The people at the counter didn’t say anything to me. I then shopped for like 15-20 minutes and nobody ever told me or called my phone that they were not taking black bags. Next afternoon rolls around and they text me telling me to come get my bag because they are not taking black bags. I feel like they could just have offered kept a few days until they were taking them again. Instead I had to make a 30 minute drive there to pick it up. Customer service is not top tier. In my opinion they need to get it together and figure out a better system for consigners, or hire more pricers and processing staff in the back to make things move along quicker, they are in the consignment business, after all. It never used to...

I frequent this store and would give them higher marks if not for one particular irritating thing: They started pushing dates out on an increasing amount of items. Don't get me wrong, it's their store they can do what they want so I don't have to agree with their practices but to me that's deceptive. The concept is simple you bring in items, they process them price and date them and put them out for sale. The way it's supposed to work is if your item doesn't sell after 60 days the price goes down 50%. After 90 days it goes down 80%. However we have found dates pushed out well into the future as far as the date they were processed. This prevents them from having to mark those items down until much later. For example we have found items dated into Feb that are currently on the floor in Jan. That would mean instead of getting marked down in March they won't go down until April. Since we go frequently enough we notice it much more so now than when we first noticed it months ago. Annoying. That said this is definitely an interesting place to go to find unique items and they do a good job of keeping most of the garbage off the shelves. Beware of their various return policies though they are not exactly customer friendly. Granted, this is a secondhand store so it's not going to be the same as a retailer. It's a good place to bring 'stuff' when you don't want to have a garage sale. With their 60% cut if your items do sell at their prices you will be making garage sale...

Check your receipts! Overcharges $58 from computer glitch!!! I made a purchase of over 25 items, clearance and full price. The cashier confirmed each items final cost while ringing me up and they were all ringing the correct 80% and all full price was 20% that day. I paid the total. But when I looked at the receipt at home, I had been charged almost full price for the clearance items. I had to drive back to waterloo, wait for a supervisor, and she concluded that the register did an override because it was a Saturday and it gave me 10% off everything instead of the 80 percent off the clearance. So if you've ever bought clearance on a Saturday or a sale day you have been charged only 10% etc off instead of 80%; you can submit your 5 minute report to BBB website to take action for your past purchases. The supervisor was unhelpful and made no store apology for the $58 mistake, drive I had to make, and made no mention of correcting the override errors in the system. I don't know how many times I've taken my daughter's here and told them to buy whatever they want on the clearance rack and we've rung up over 50 items at a time; there's a good chance I've been getting ripped off for years and purchasing their old out of season items at full price, and remember over 3 months they don't even give the consigner their money so they're charging full price on clearance, in turn ripping off the consigner as well as...