Keesler Federal Credit Union Waveland Branch — Local services in Waveland

If you call The First, your call is immediately answered by a real person. If u call Keesler, there are 54+ calls ahead of u. Especially on a Saturday when they are open only til 1pm AFTER being closed for a holiday. So here we are, locked out of our account, having issues w/ the cards, for no apparent reason, & we won't have access to our money for 5 days. Not only that, but shame on the folks that Keesler uses to go after debt. They're ruthless liars. My husband had problems paying off a credit card w/ keesler & i had no idea. Instead of him calling them to tell them he was having issues, they sent it to a debt collector. Rightfully so. The debt collector harrassed his family members on public facebook forums!! When i finally found out & contacted them, we reached a payment agreement we could afford to stop from having to go to court. They LIED!!! They went to court anyway behind our backs! Charged us court costs & garnished his wages!! We couldn't afford to feed our family! We had arranged to pay them, set up how much they could draw from our acct every month , but apparently that wasn't good enough for them, so they lied to us & screwed us. We couldn't feed our family. That's the kind of business keesler chooses do business w/. Update: per the response to this review, i called a few times AND left messages to speak w/ this person. I never received a call back & that was forever ago. The response was all show. Further proving my point that they are...

I recently had situation that required some creative thinking or at least a little compassion . I found neither at the waveland branch where i have two accounts of about 8000.00. I lost my wallet while here and went into the waveland branch where i had personally opened the account two years earlier, knowing since my wife had sent me pics of my last statement, copy of passport,copy of birth certificate, copy of.my Mississippi driver's license. Lifetime mississippi fishing license. I was immediately informed by local "manager" they wouldnt attempt to assit. Never even asked my name.

So i am stuck here 800 miles from my home in okla. With over 8000.00 in local bank 2 miles from my Mississippi home. A mississippi resident and voter. But cant get 200.00 to get to okla residence.

Not a kiss my a--. Or even cared enough to ask my name. Yes they will see me again shorty, when i withdraw my measly 8000.00 and move it back to okla bank. Since Katrina mississippi has lost her kindness and replaced it with lack of empathy for even their customers with credit rating of over 820.

Wake up kessler you are losing...

I love my bank!! I have never been so helped by a bank. I had some one try to use my card at a gas station and it was stopped before the transaction even went through, and even though my card was declined at lunch the next day, all I had to do was go in to the bank and I was given a new debit card immediately. I was even able to apply for a credit card over the phone and have now been successfully building my credit and earning points by using the card. I also love the mobile features. They come in more than handy with keeping track of my purchases and billing. I...