LOFT — Local services in Wayne

Im giving the Loft in Willobrook NJ 3 stars only for the clothing selection. The services is nothing to brag about. When you try to return something they act and make you You feel like you are doing something wrong. Show me your license, give me the CC you purchased your items with. Very uncomfortable feeling when returning at this store. Ive been to other Loft and i can say i dont feel the way this Loft makes me feel. I witness a customer trying to return a dress with a receipt and because she didn't have her CC they would not take it back. My receipt should be enough when returning and crediting my CC. Other retailers do it. Sorry Loft you need better customer services at this location not everyone is out to scam. Ive been in the retail business managing for over 25 years and this is not...

I never ever leave reviews, but I absolutey loved my experience on June 13 in the afternoon. Two workers helped me, their names are Tainisha and Melina. I went in there to buy bussnies causal clothes not knowing what exactly to buy. I asked them to help me out and I spent a little less than an hour buying clothes. They were so patient and helpful. I never had such a great experience at a clothing store. Thanks to Melina and Tainsiha i am confident with the clothes they helped me chose and I will walk into my pre-college business program...

Extremely rude staff today, they were talking about me and my sister under their breath, insulting our physical appearance. When I tried to ask one of the employees a question, the other employee told them to ignore us. I've never had this experience in any retail store before and especially since today is Mother's Day, this behavior is unacceptable and these employees should be fired. To the manager of this Loft, please get your young employees...