Music for Pleasure — Local services in Webster Groves

I was excited to visit on my day off because i had never been here before and wanted to see and hear what they had to offer. I was looking to upgrade some of my current gear. I was hoping to find education and guidance. I don't waste money on expensive cars or clothes, but i waste plenty on stereo equipment. I drove a 85 Cougar, wore bluejeans and a T-shirt. because of that, i believe the sales guys made some presumptions about me and were not willing to help me. The entire time i was there i felt as if they just wanted me to leave. I drove a long way to get there. I came prepared and brought my favorite orchestrated music CD. After getting permission, I sat down in a room and put in my CD. the sales person went into the next room over and turned up the volume up, I was unable to listen for the details i was wanting to hear. I would ask a question about the room acoustics or sound i was hearing to try and compare it to what i would hear in my own home, and they would become defensive as if they were prepared for a huge argument. They dodged all my questions by telling me things like i was not there for the original recording of the song, so i cant possibly know what it is supposed to sound like, So i cant possibly know if it sounds good or bad. Basically being extremely defensive and unwilling to help. So i would ask what they recommend for me and that didn't get me anywhere either, after asking enough questions it became apparent to me that these guys just wanted me to leave. After having a conversation with two of the guys there i feel as if they know nothing about sales. What they should be doing is questioning their customers, Inquire about their current setup to determine what gear could be upgraded. Ask them about their music tastes to determine what sound they are looking for. And ask them about their budget to determine what products you should be showing them. Don't just shoo people away, It's bad business. Sure if they are looking for a soundbar point them elsewhere. But you should find out how deep their pockets go or what they are willing to spend before you walk away. That is basic salesmanship. I might visit again sometime in the future, hopefully your sales team is more...

I decided to give Music for Pleasure a visit because I had driven passed the place for many years, and figured if a specialty place like this could survive in this age of online purchasing and big box store electronics, they must be doing something right.

For those who want the review to get right to it, do yourself a favor, and just go to this place. If they're a little too far to pay a casual visit, give them a call and you'll see for yourself how helpful and knowledgeable Music for Pleasure is.

I went in with expectation that I would be laughed out the door when asking for a simple receiver and two bookshelf speakers, but instead, I was treated well. I wasn't too "low end" for them. The employees listened very carefully to what I was looking for, and to the price range I was wanting to stay within. I was shown an array of possibilities and was never pressured to buy anything. As a matter of fact, I had visited the store on multiple occasions as I was carefully considering my options, and each time felt welcomed. Without hesitation, the guys would let me listen to the various speakers setups I was considering as I narrowed down my selection. I was given literature and points of reference, and was always told to never hesitate to call with questions. I always got an answer over the phone to any questions I had.

I eventually made a decision and spread my purchase out over a couple of months. I felt these guys truly had my best interest at heart, and made recommendations based on whether or not this is what they would do in their own home. I was both recommended to spend a little more here, and a little less here, so I never felt they were constantly trying to upsell to get as much money out of me as they could.

I am extremely pleased with the outcome. My speaker sound amazing and know that I've made a purchase that's going to last me for...

I have been a customer of MFP for nearly two decades. I learned to trust them early on. They always lead me towards the right gear for both my multi-channel AV and two-channel music systems, even when it means recommending something less expensive than I intend to buy at first -- they focus on making sure I have a well balanced system that suits me the best, rather than making a sale. For those times I change my mind and have used my purchase, they have a generous trade-in policy. I have taken advantage of this on numerous occasions and end up better than if I had try to sell my gear on the used market.

On the rare occasion I need service they go beyond expectation to get me sorted out, often making sure I have something to play while my equipment is serviced, or just replacing it outright with something new. I bought a record cleaning machine from them. The switch on it starting going bad (after intense use) a week before the warranty expired. They replaced the entire unit with a brand new one, no questions asked.

As for auditioning equipment I am always able to audition equipment with as much time as I need to be satisfied. They are happy to either stay with me and answer questions, or go away and leave me to relax and listen without interference. They never make me feel like I am wasting their time. If I don't like something, they are knowledgable and experienced enough to ask the right questions and lead towards a better choice.

Whether you are an experienced audiophile or you don't care about gear and just want to enjoy media, I wholeheartedly recommend Music For Pleasure for their honest, no nonsense approach to making sure you walk out happy with a purchase that is right for you (rather...