AdventHealth Wellness Center Wesley Chapel — Local services in Wesley Chapel

My child took swim class at this facility and it was the absolute worst experience EVER! The instructor for children did not work well with my child at all and did not even attempt to provide additional assistance especially knowing that my child did not have any experience at all and this was suppose to be the beginners class. My child hated going to the class every single day and at one point when the instructor threw the kick board into the water it hit my child directly on top of his head!!!!!!! At the end of class he would pass out lollipops to children. After one class session he refused to give my child one because he told him that he did not do his best. LIKE REALLY SIR!?!?!?!? WHO ARE YOU TO MAKE THAT DETERMINATION!!!!!!! My child was extremely hurt and embarrassed when this happened and this should NEVER happen to any child! THAT IS A LITTLE CHILD!!!! He even had the audacity to tell me that I was coddling my child too much. Well sir, if my child is crying saying he feels like throwing up because he was swallowing too much water then I as HIS MOTHER am going to make sure he is ok!!!!! I could tell he had his favorites in the class as he worked with them more while my very beginner child was left to fend for himself. I will never sign my child up for swim class at this facility and especially this instructor ever again. I can't even get him to take lessons at this point because he was sooo extremely traumatized from this experience! I would have asked for my money back but they have a no refund policy. WORST...

Plenty of good machines to work out, several professionals instructors to teach in group classes, very clean thanks to members and staff. If I have to say something negative, some of the instructors for classes keep the speakers in deafening volume and it takes some time after leaving the class to hear anything. Considering the cleanliness, quality of equipment, is worth spending money to be a part of this gym Update As far as workout class music volume is concerned no adjustments were made and actually it got real bad. The instructors don't understand that the speakers are turned towards the paying customers who want to work out. When the volume is high it doesn't affect their hearing, if any and even when I ask to lower the volume they don't. Please consider the trainers attitude as mentioned here...

I stopped using the GYM because of a change in my work schedule. I didn't use for months and was paying for it(my fault). I went in to cancel and was told i had to pay another month even though it wasn't the end of the month. OK, i wasn't told this but i'll except it but that's not a good way to get a customer to want to come back. They didn't cancel and charged again , when i called to get this fixed and told i'd like a call back it wasn't done and when i called again i was told it was refunded and it would take 3-5 days for the refund(Normal) and that they left a msg (Nope no call no nothing) Bad training for the people. Charged again 2 months after it was canceled. I'll not go back to renew even when i decide to start working out again. If you can't keep your billing right I don't trust you...