Best Buy — Local services in Wesley Chapel

More than enough horrible experiences with this store.

Did an online pick up. 3 items total. One was a monitor. All of them EXCELLENT Open-Box condition not “good” not “fair” but EXCELLENT meaning in Best Buy terms:

Excellent: • Geek Squad Verified • Works and looks like new. Restored to factory settings. • INCLUDES ALL ORIGINAL PARTS, PACKAGING AND ACCESSORIES (OR SUITABLE REPLACEMENTS).

When I went got home I opened my so called “Open-Box Excellent Condition” monitor.. and at this point was already over it AND over this particular store in general and this just added the cherry on top.

For starters, the box was busted up horribly, packaging inside was all messed up (styrofoam keep in mind) and the monitor was missing ALL NECESSARY CABLES (power cable, HDMI, etc.)

Livid but tried to keep my composure because I know this was NOT my fault so simply I just needed to go back to the store and explain to them I received the “excellent open-box item” missing what was promised it was supposed to ALREADY HAVE (the power cable, HDMI, etc.)

No worries right? Wrong.

Child/boy in return line told me he couldn’t accept it as a return WITHOUT a power cable.

Now child/boy.. tell me HOW in the world am I supposed magically give you a power cable WHEN I MYSELF HAVE NEVER RECEIVED SAID CABLE.

Child/Boy didn’t even try understanding. As soon as I got there and I explained the situation to him that I DID NOT receive any cables he responded “well.. so you just want a power cable..? And I responded “no I don’t want it anymore, it was supposed to come with those so I (over it at this point) don’t want it anymore”.

Child/boy showed ZERO concern for the fact I was extremely unhappy with NOT receiving what I was supposed to get in the first place and basically did anything BUT try to understand why I was so upset.

I didn’t care if they were able to give me a cable. I had changed my mind already and more than understanding and I shouldn’t be held to anything since YOU guys didn’t do YOUR job and check the originally returners box. That is NOT my fault but your own. YOU GUYS DIDN’T DO YOUR JOB.

Child/boy kept following up with more empty questions proving he wasn’t even paying attention to me VIVIDLY STATING #1 IT DID NOT COME WITH A POWER CABLE, #2 I DONT WANT IT ANY MORE, #3 THIS IS AN INCONVENIENCE YOU TELLING ME ITS MY FAULT I GOT THE BOX WITHOUT THE CABLES SO ITS UP TO ME TO PRESENT IMAGINABLE CABLES APPARENTLY

Like I can’t return because I’m just unhappy with the whole situation and what was promised??

Is that against a law?

Why are you asking 21 questions I had JUST TOLD YOU THE REASON IF YOU ACTUALLY LISTENED TO ONE WORD I HAD SAID.

Child/boy then picked up JUST the monitor, went behind the a curtain, heard him talk to his buddies for probably 5-10 mins, came out and told me “yeah sorry just spoke to my manager and they said we can’t accept it without the power cable. Our records indicate it came with a cable”

Now one, child/boy, I heard you “talk” to your manager (really just your buddies but sure okay “manager”) for 5 mins. I heard zero words exchanged saying “monitor” or anything even about the monitor so don’t flat out lie to me with your current track record and TWO, what records?? You didn’t scan the box before you walked away? You just opened the box, took out the monitor ONLY and walked to the back? WHAT RECORD ARE YOU TALKING ABOUT?? Are the records on the monitor?? Never heard of that one before but at this rate doesn’t make any sense but can’t expect anything else more from this kid believing his own lies. Expected nothing less much from this kid at that point.

This Best Buy is trash. If you so happen to go there and see a child/boy with straight mid length dirty blond hair, white, don’t even both. Guy is making minimum wage to make you life a living hell. Don’t even ask for him for any...

Im am incredibly disappointed with the Geek Squad. I purchased my expensive gaming desktop from Best Buy about 1.5 years ago. I pay for the Geek Squad yearly subscription so my desktop would hopefully last many years under protection. I have been having issues with games crashing suddenly or not starting up at all. Based on the error messages and some research I found out that the 13th gen Intel processor in the desktop is known to have issues in some units which eventually leads to failure of the CPU. I brought it into Best Buy and the Geek Squad agent said he had the same issues with his Intel processor and my desktop would need to be sent out to a service center for repair and might need to be refunded if they cant fix it. I had to go about one month without my desktop while it was being repaired, I then went to pick it up after the repair was completed. I waited for over an hour just to pick this up. They searched for my desktop for much of that time but could not find it. They eventually told me there was an “issue in transit” and theyd be giving me a full refund on the missing desktop. I was frustrated but accepted this and as my refund was about to be applied to my card, the supervisor Brandon suddenly walked up with my desktop. My desktop looked completely different as they apparently damaged it in transit so replaced the nice tempered glass looking chasis with an ugly black plastic material and I guess I was supposed to just accept this. When I finally brought it back home no issues were resolved, games were still not running with the same error messages as before. I brought my computer in again for a Geek Squad service and told Brandon the supervisor that Id really just like the refund at this point. He was very rude, unempathetic to my concerns and did not apologize for any of this issues Ive already had. He said the computer would need to be sent out again to the service center and thats just how it is. He did say that if the issues still werent resolved after this 2nd send out he could approve a refund but we had to try send out first. I reluctantly had this done and went another couple weeks without my computer. When it was completed I was told they simply ran stress testing and there were no issues found. Thats all they did. I again brought it home and STILL have the same issues. I asked again for a refund and was told by Nate (I believe his name was) that he would be supervisor on Thursday and would have no problem giving me a refund then. I brought it back again Thursday and was told by Nate that he spoke to Brandon and I would not be given a refund, Id have to call Intel to request a refund for the processor only, then bring it back to replace this with a lower gen processor or replace the entire motherboard. So after all the back and forth and wasting time waiting in long, slow lines for the Geek Squad, Ive had nothing accomplished. They basically acted like this is my problem to deal with even though I paid extra to still be under warranty for this computer, which is still being sold at Best Buy today with the same processor that is...

I would like to share my recent experience at Best Buy. I am a loyal customer and have purchased many items at 5947 Wesley Grove Blvd, Wesley Chapel, FL 33544, from Apple laptops to various home appliances. However, yesterday I faced the worst experience I’ve ever had.

I recently upgraded my cellular service to an iPhone 17 Pro (4 pcs) and was looking to buy some accessories, specifically screen protection and cases. I was interested in the ZAGG - XTR 5 Blue Light Glass Screen Protector for the iPhone 17 Pro because of its reliability and warranty. The sticker price at Best Buy was $37.99, and ZAGG was offering a "BUNDLE & SAVE 25% OFF" promotion with the purchase of any two or more ZAGG products through 12/31/26.

When I brought up 4 screen protectors and 4 cases to the cashier scanned the items but did not apply the 25% discount. I asked why the discount wasn’t being applied, and the cashier informed me that the item was not eligible for it. I questioned why the 25% off was prominently displayed at the shelf, clearly indicating ZAGG products, if it wasn’t applicable.

I requested to speak with a manager, and Cat, the manager, came over. She went to the display, took pictures, and attempted to change the display but couldn't remove it because it was large and attached to the accessories section. I noticed another customer at the same display asking the same question, but Cat ignored the inquiry, insisting that the item was not the right one. When I questioned her about the 25% off displayed, she stated it only applied to certain items but could not specify which ones.

I politely asked her to honor the offer that ZAGG had posted, which Best Buy had approved, but she flatly refused, claiming she couldn't apply a double discount. Despite the screen protector being marked at $37.99, she insisted it was more expensive. I found her demeanor to be rude and unprofessional for her managerial role. She looked at me coldly and mentioned she wouldn’t do anything about it. Other customers nearby seemed to disapprove of the situation, shaking their heads.

I asked the manager, to at least honor the displayed price of 25% off or remove the discount information from the shelf. She did not respond, and I told her I would be leaving feedback about this incident. Her response was dismissive, telling me, "Do what you have to do," before walking away.

This experience was incredibly disrespectful and unprofessional. Cat’s behavior was not fitting for a manager, and I feel that someone in upper management should address her conduct. This incident occurred on November 5, 2025, at 6:28 PM at the Wesley Chapel Best Buy. I even took pictures of the display and prices to document my...