Camping World RV Sales — Local services in West Boylston

Excellent experience and would gladly shop here again. They did a great job accommodating my schedule and pickup timing.

I am not an overly easy person to please. I have a high attention to detail and usually feel like I could've done better in my deal. Well, I left Camping World of West Boylston happy with my deal and pretty impressed with the experience. I think the big thing was the transparency. I never felt like I was left in the dark about certain fees or timing etc. I did have to push a bit for a quicker pickup, but they came through. We had a paid camping trip coming up and I had to trade my camper to close on the new unit, but they managed to get mine ready in time.

I traded my 2020 travel trailer for a new travel trailer. I had found the model we wanted and called around to all local dealers. This dealer happened to have the exact options we wanted and the trade range was fair. I scheduled the initial walk through with my family and Jacob did a good job of answering our questions and pointing out issues he saw with the camper. We never felt rushed or that we were being too picky about small issues. I had planned on not financing through Camping World, but they made a good case on why I should let them at least try. I didn't feel pressured and agreed to have them try. They ended up being where I wanted and were transparent about everything. I kept waiting for something negative to happen, but everything was pretty smooth.

I did another thorough walk through with a service tech and we highlighted needed repairs. They actually already had notes about fixing things that I found in the second walk through, which was reassuring. I do find it absurd that new units can have so many minor issues, but I guess that is what you get with these things. Pretty much everything was corrected, except a few minor things that I will deal with. The work was good, not perfect, but good. Communication with service was okay, but I did have to be a little more persistent than I would've liked. They did come through for me though and got my unit ready for when I wanted. I did have to take the new tire with me to get repaired, but that was my choice to avoid a 2 hour roundtrip drive for a bolt in the tread. They were very good about letting me install my Pro Pride hitch before leaving with the unit.

If I had to come up with some critiques, here is what I would say. I don't love dealers that hide the big fees from the advertised price. Why advertise something and then hit me with $3K in destination, cleaning, prep, propane, etc fees. Those things really should be included in the price. I can't say to not have it delivered to the dealer because I am looking at it. A new unit should come with a battery, propane tanks, and be clean. That stuff shouldn't be extra. They ultimately dropped the price to where it was equal to other dealers that included those items in the advertised price, so it was fine in the end. I would've like a better battery than what they gave me, though. I believe this is the smallest, cheapest battery one can buy for an RV. The other complaint is maybe do a quick walk around one last time. The first thing I see is a broken hanging sewer cap. It immediately changes my mindset from excited to "oh great, what else will I find". Fortunately, the big stuff was all set and I just had to buy a $7 cap. None of that is a big deal breaker and I'd gladly go back again. I also want to give them some leeway because I pushed for a sooner pickup. Maybe everything would've been corrected if I gave them more time.

For comparison sake, we purchased our last unit new from a different dealer and did not have the same experience. Pre sale was awesome, but they just forgot about us once they got our money. We did finance through our own bank and sent them a check, so maybe that is the difference. But it took weeks before we could even schedule a pickup and that was with me calling consistently. That never happened with...

I recently purchased an RV from Flagg RV which was purchased by Camping World. I guess I should start at the beginning when I was told it would be 3 weeks until I could pick up my trailer. I was told they wanted to go through everything to make sure it worked and to clean it. Three weeks later when I went to pick it up the service technician was great who installed my tow hitch. Anyway, when we got home with the RV and was planning our first trip we wanted to go through everything to become familiar with it. The RV was not cleaned they only drained out the antifreeze. Anyway, the first thing that was the missing was the latch for the awning. I called and spoke with the accessory department and explained the situation. I explained to them I was given a $25 gift card when I purchased the RV and I would like to use the gift card which was more than enough to cover the cost of the part. I did explain I shouldn't have to purchase it since it should have come with the RV to begin with. The person in the department was very understanding and told me they would take care of it. I thought this is great and how easy it was to resolve this matter. I emailed a copy of my gift card along with a screen shot of the item with the part number. I waited almost a week and the part never arrived at my house. I called and emailed the person I spoke with several times with no response. I finally got a hold of this person and I asked about the status of my part. He indicated it was never sent out. I asked him why because, I did speak to the person who was helping with the transition from Flagg RV to Camping world and they said they instructed this person to send out the latch. I was told the matter would look into it and get back to me. Crickets!!! I had to keep following up to confirm I would receive the latch. When I finally got to speak with this person they asked me for the item and part number. I responded with check your email. I waited until the next day with no response. I called, I emailed and left messages with no response. After several phone calls I decided to speak with a supervisor or a manager. Shortly later that day a manager called me and I explained the situation and the lack of customer service I was getting. I told the manager I felt like Campers World takes your money and then forgets about you. Minutes later I received a phone call from the person I originally spoke to about my latch. I was told it would be going out Fed-X and no charge to me. The manager then followed up with me to confirm the person called me. I responded yes and than you for your help. A couple of days later I received my awning latch. Moving on we decided to try and light the furnace for the hot water. First we had to replaced the propane regulator because it was leaking (I was told they went through everything), I could get gas to the stove but, I couldn't light the pilot for the hot water. After a couple of neighbors my plumber friend came over and said the line was clogged with a spider web or something. A few minutes later we were able to light the pilot and have hot water for when we go camping. The one thing I wanted to mention is I called the service department at Campers World hoping they could give me any recommendations on why I could light the pilot light. As of today I have not received...

I typically do not like to write negative reviews, however, this deserves a negative write up. First, I will start out with the positive. Our sales rep did really well in negotiating with us--worked out a pretty good deal. Secondly, the financing part of the deal went really well. It was all downhill from there. When we went to pick up our RV, during our walkthrough we noticed some things that needed to be fixed. No biggie. We waited for two weeks, no updates, nothing. So I called them. When I asked what was going on they said they were waiting on the warranty approval from the maker. Another week goes buy, another call, told again that they were waiting on warranty. So, I called the manufacturer, and what do you know, they do not have any warranty submissions. Flat out lying to me. So, I called Camping World corporate office, where their slogan is, "If you are not happy, Marcus is not happy." They connect me with a case manager. She called and left a message the next day, which I was not able to answer. I called the case manager back 5-6 times for over a month--not one call back. I was also in contact with the general manager of the West Boylston Camping World. He promised he would take care of everything and keep me up to date. However, each week that went by, I had to call them on them to find out the status of my RV. They had my RV for 6+ weeks before I was able to pick it up. This was during peek camping season here in New England. We actually had to cancel 2 reservations. Then when I picked it up, one of the things they were supposed to have fixed (a façade) comes crashing down on the floor as we opened the RV, and the power jack was not working. After spending 3 hours in their parking lot while they fixed everything, I was finally able to drive it home. The GM promised that he would order a new façade. Well that was three weeks ago and still no façade and no phone call. The GM promised a $350.00 gift card for all the troubles and said it would be mailed to me 2 weeks ago--guess what? Still do not have it. I called the corporate office once again, where guess who they connected me with who they said was the best person to handle the situation--my case manager who never once called me back in over a month. I understand things happen--but this is beyond ridiculous, especially with all the lies. I would not recommend ever buying anything from this...