Bob's Discount Furniture and Mattress Store — Local services in West Chicago Township

My recent encounter with Bob's Furniture has been marked by disappointment and frustration, leading me to question their reputation as a reliable option for furniture shopping. While I initially chose Bob's Furniture due to their reasonable prices and promised efficient delivery times, the reality of my experience has been far from satisfactory.

With a pending move on the horizon, I saw Bob's Furniture as a convenient solution for acquiring new pieces to furnish my new space. The competitive pricing and the assurance of swift delivery played a significant role in my decision-making process. Regrettably, the discrepancy between these promises and the actual execution of their services has cast a shadow of doubt on their credibility.

Once the payment was made, my expectations were swiftly shattered. The delivery date was postponed not once, but five times, leaving me feeling frustrated and disheartened. The interaction with their customer service team further exacerbated the situation. The lack of coordination and their inability to provide accurate information demonstrated a lack of professionalism that only added to my distress.

Throughout this ordeal, what became evident was that the company's internal communication and teamwork were severely lacking. It appeared that the primary focus was on collecting commissions and revenue, rather than delivering on the promises made to customers. The continuous stream of misinformation and unfulfilled commitments not only tarnished my perception of the brand but also left me grappling with a persistent sense of disillusionment.

Admittedly, the furniture I eventually received was satisfactory in terms of quality and design. However, the emotional cost of enduring the headache of constant delays, misinformation, and unhelpful customer service far outweighed any benefit gained from the furniture itself.

In retrospect, I now realize that cutting corners on budget does not always equate to a wise decision. The mental and emotional toll extracted by Bob's Furniture's inability to fulfill their obligations has left me longing for the peace of mind that a more reputable and reliable furniture provider could have offered, even if at a slightly higher cost.

In conclusion, while I appreciate the furniture I acquired from Bob's Furniture, the overall experience has left an indelible mark of frustration and regret. The unmet promises, inadequate customer service, and lack of internal communication cast a shadow over what should have been a straightforward transaction. My sincere advice to others seeking furniture would be to carefully weigh the true cost - not just in terms of dollars spent, but also in terms of the peace of mind and satisfaction that a trustworthy...

I will never buy anything from Bob's again. I went to the Roosevelt Road store in Chicago and had a lousy salesman named Taure. I spent 2500.00 on a queen sized mattress and base. I paid for the delivery persons to pick up both of my mattresses when they deliver. Taure told me they would. The delivery man named Felipe called and told me he was ten minutes away and asked if he could come early. I agreed. He showed up almost ten minutes later, and defiantly began to tell me what they are not paid to do and what they cannot do. He said they can only take one mattress with them. I complained and he was adamant about what he would not do. I called customer service and got the most useless representative on the phone named Andrea. She would ask me the same thing over and over and give me the same unacceptable answer. I asked for her manager. I was on the line about 45 minutes when she finally came back and said that her manager Chris was sending me an email that they would have Felipe take both mattresses. I have yet to receive the email. Felipe said that Taure from sales notes absolutely nothing in my account about the takeaways, although I discussed this in depth with Taure. He said he noted the account. Further more and to add insult to injury, Felipe said that they do not attach the base to the headboard as I was told that they would with the White Glove Service I paid for. After much haggling Felipe took both mattresses However when I looked at my electronic receipt, there were services for delivery called Goop services that Felipe marked down that I declined. They were never offered. When I went to do the survey, I marked the first rating of satisfaction a 0. The survey immediately concluded without asking further questions or why. I have been in sales and customer service over 40 years. Never have I seen a company so pathetic, unconcerned, or unprofessional. I think that anyone should be aware of Bob's. They are awful! To add insult to injury, I was preapproved for a credit line here at Bob's. I have not been in their store since November 16th, 2024, when I bought my bed. Today, after checking my Wells Fargo Credit account, Bob charged 357.00 additional to my account, saying that I came into the store on January 29, 2025, to pick up some items. I have not been back into their store, which is a fraud. After I called their customer service, I looked at the bogus unsigned receipt they sent me. It stated that I picked up two items on January 29th. I was nowhere near that store on that day, and furthermore, I was at work way across town. Please don't leave these people privy to your credit card information. They are actual crooks and I will contact the States...

Ordering from Bob Furniture has been the WORST experience ever!!!! On 3/27 I ordered 4 dining room chairs, a full sized bed and mattresses. I also purchased the White Glove service with my order. Since I had the option to request a delivery date a requested 2/10-a date that I will be home!!!

Needless to say, a few days after the order was placed, I began to receive texts and emails stating that I was scheduled for delivery on 2/03. I immediately contacted customer service and informed them that I will not be home on 2/3 and this is the reason for requesting a delivery date for 2/10. I was told by Bob’s Customer Service” to ignore the texts/emails and that I am scheduled for a delivery on 2/10.

Unfortunately, while out of town on 2/03 I was able to view my camera footage. Sure enough, not only were the dining chairs delivered, but they were also delivered unassembled and left on my front porch. I was furious! I immediately contacted Customer Service again and they basically blamed the delivery on the courier. He continued to state “this is the way the order was set-up”. However, he was unable to explain why my items were delivered separately and unassembled even though I paid for the fancy White Glove service for the full sized bed.

2/10 comes and 3 helpful and professional men delivered and assembled the bed. When I asked them to assemble the chairs, they explained to me that they are outside contractors and are on a time schedule. They further explained to me that Bob’s Furniture was supposed to send a technician out to assemble the chairs. Therefore, I had to contact Customer Service again !!! I spoke with a representative who agreed to send a technician out of 2/13 but he could not guarantee the time. I did explain that I work outside the home and will NOT be available until after 4pm. He acknowledged my request.

I later began to receive texts/emails again regarding an upcoming appointment for 2/13 from 10-30am-12:30pm as if I did not request after 4pm. To be flexible and be done with this horrible ordeal my daughter was able to modify her schedule to be home at this time. Once the technician arrived he noticed that a chair was delivered damaged and I was contacted at work. I requested a new chair immediately. He refused to order a new chair and told her” I color it in”.

I am completely appalled at this type of service. This has been a stressful and horrible ordeal. As a customer I was treated as if my time or money does not have any value. I will refuse to shop at Bob’s Furniture store ever and I encourage you to...