Chick-fil-A South Loop — Restaurant in West Chicago Township

Had to go through the drive through twice and inside not the typical ChicFilA experience that youd get at a typical ChicFilA. Not my first time here but it is the first terrible experience I have had ever at ChicFilA understaffed lots of new people and fumbling hands with too much talking not focused on the lunch hour at all. Drive through folks are not paying attention to details and listening to customers whoch is why I had to go through the drive through twice they missed 6 chicfila sandwiches. About 38 dollars and another 15 minutes it cost me to spend time with my family on my lunch hour in the big city of Chicago (all gas no brakes) cmon yall Im from Texas and maybe I am taking it to heart because it cost me family time to sit in line to treat them to ChicFilA midday. But rhere is a lack of professionalism and that extends on the impact of the uniqueness of chicfila. Now all i can do is drop the food off and run back to work instead of creating a memory. Please get it together. I live on the South side and we don’t have a ChicFilA so i make yhe extra effort to come here. I wish yall had a chicfila in Bronzeville.

Update: The location was okay up until the early morning staff like to call me Chris every morning particularly a young gentleman working the register. Every time he works the register he ask my name and I say Christian. Christian as you know means a believer in Christ. This young man every morning when I correct him after he says “Chris” I say “My name is Christian” he either says “okay your total is X” or “okay Chris” and intentionally disrespects me passive aggressively. Maybe he doesn’t like Chicfila or its company values that’s okay I’m a bisexual confirmed catholic man from Texas. Doesn’t bother me none so long as the quality of chicken is as it has always been and the customer service is “have a blessed day”. If it ain’t that and if this employee continues to disrespect a constant and loyal customer then why are they still employed. Mind you I have been dealing with his disrespect for awhile now before I made this comment and today I drove my Silverado out of line without my food because I am not paying for that experience as a customer and to be continuously disrespected at the start of my morning at 6-7am on my way to work. I recommend some customer service training and operations management. You might consider bringing someone from a busy southern city that has top tier service as the ratings for this location continue to keep going down and that’s not the experience of chicfila we have down south. I am a Chicago business owner, resident, and voter. Yall need to do better. This is unacceptable. Customers should not have to tolerate that disrespect every day intentional or not but I don’t think this long into it that it is not intentional. Up to this post the only thing I’ve done is stared at the cashier awkwardly for 30 seconds while taking my food without a saying a word of disrespect or anything out of turn despite my frustration with that specific employee. If you want to be rude plenty of other fast food joints on Roosevelt or in the immediate area surrounding this location. Second experience I’ve complained about first not being able to spend lunch with my family and surprise them with chicfila...

Please don't endorse this restaurant. They have the ABSOLUTE WORST customer service I have ever dealt with. I support Chick-fil-a corporately for what they stand for, but I need to question whether they are just giving people franchises. Was there on Saturday June 3, and ordered a nuggets combo and a bowl of soup. They put everything, including the VERY HOT soup in the same bag. Of course those of us who have taken chemistry or any basic science class knows that very hot things can burn paper. So guess what wasted in my car...hot chicken noodle soup. I go back inside to tell the store associates their error and they couldn't believe that they could have made such a mistake but begrudgingly make another order. While they are making the order, I asked for the store manager to come out and the shift manager looks at my car and the mishap her associates made. She looks and is shocked by what happened and appeared to be genuine as far as wanting to help me out in getting this resolved. She has me text her my pics and name and she was going to forward the information to the store manager / HR person who could help in resolving it who was going to be back at the store shortly. I go and get my car cleaned out and check with the shift manager if she had forwarded the information to her leadership. She said she hadn't but was about to do so (now four hours later). Still never heard back from anyone on Monday and now it's Tuesday morning and was now livid about the situation. I reached back to the shift manager and let her know that still no one has communicated with me about anything. I get a text back two hours later and said that there was nothing they could to do to reimburse with for any car detailing I had to get done to the seat and because they replaced the meal based on their horrific mistake, they did all they could do. I finally spoke with the HR person, Soshi, this afternoon and she said the same thing, but what was shocking to me was that when I asked her that if she was the customer and was told that there was nothing else and/or more that the restaurant could do, would she be satisfied in their response. She told me that although she may not like it, she would just settle with the response. LAST PARAGRAPH: What blows my mind in all of this is the following: They didn't think that how their team bagged the food was wrong (that wrapping up the soup in plastic or putting it in a plastic bag made sense) Okay, so let's say for "laughs and giggles" you're not going to reimburse me for detailing. Why not offer me a gift card of "relatively negotiable" fair value for my loss. Poor customer service. For me to have to feel like I am harassing just to hear "Nope!" is terrible considering the Chick-fil-A promotes customer service. They have definitely lost a...

UPDATE: Oh, how this Chick-fil-a has immensely improved. I’m glad I didn’t give up on it. Not only has the drive thru gotten faster but the staff are a lot more pleasant with the famous Chick-fil-a “what can I get you?” service and the lobby is open. It’s not just open either, they have community events as well. It helps make this large city feel like a small town connecting with others during their events. We attended two of the Saturday morning reading times here. My daughter loved them. They usually have a craft activity afterwards as well. We really enjoyed our time there! I’m so glad it has improved beyond measure!

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