University of Illinois College of Medicine at Chicago — Local services in West Chicago Township

I am writing to express my deep concern and disappointment regarding the extended waiting time experienced while in the emergency room at University of Illinois at Chicago medical Center . My purpose in writing this letter is to bring attention to a distressing situation that occurred on August 29, 2023 when left waiting for an agonizing ten hours before receiving any form of medical attention. First and foremost, I would like to stress that I understand the challenges faced by emergency departments and the need to prioritize patients based on the severity of their conditions.

However, a wait time of ten hours for an individual in need of medical attention is wholly unacceptable and reflects a clear breakdown in the hospital's ability to provide timely and appropriate care. Not only did this extreme wait time cause excessive physical discomfort and distress for my mother but it also reinforced the perception that their well-being was not a priority at the University of Illinois at Chicago. The lack of communication and transparency throughout the waiting period only added to the mounting frustration and anxiety experienced by both me and my. The staff was very rude and unwelcoming. I urge you to investigate the circumstances surrounding this incident promptly. It is crucial that measures are taken to prevent such extensive waiting times from occurring...

On October 25, 2024, at 7:42 PM, I had an extremely disappointing experience with the front desk staff. The level of unprofessionalism and rudeness displayed was surprising. I understand that economic challenges affect us all, and many are facing financial hardships. However, this does not justify treating individuals with disrespect.

One staff member, in particular, refused to search my father’s name, responding dismissively and interrupting with “I can spell” when I attempted to clarify the spelling. Such conduct, especially when dealing with families visiting sick loved ones, is unacceptable. The front desk team sets the initial tone for a visitor’s experience, and behavior like this undermines that critical role.

I urge management to ensure that front-line staff are trained in professional communication and empathy, as these qualities are essential in such a...

Knock on Wood. I was born here in 1963 . And I am still in College. I transferred to Milwaukee Area Technical College... Lol Hello I am the old lady in the front these are the newbies we are Musicians .... The Big Bang...