Anthropologie — Local services in West Des Moines

I ordered a dress in 2 different sizes online & the quality was not good & the fit was off. I went to my order, printed a barcode to return to the store. Drove 90 miles one way & the gal working the counter scanned the code & said sorry you can't return as they are final sale. She was very rude & I argued they were not & why was I given a return barcode if so?? No luck she just stood there. Rather than make a scene I came home, copied my original order (that did not state final sale) & reached out to customer service. They immediately gave me a return label & refunded my full amount without any issues. Very frustrated with this stores handling of this & in the future will only order online & return there. I love Anthropologie but this experience was...

I shopped Anthropologie frequently at the Plaza in Kansas City. That store was so welcoming and friendly. Greeting you at the door, and helping you throughout your visit, going above and beyond. This store not welcoming, rarely greeted or helped. While in Kansas City I wore Anthropologie 90% of the time, the remaining amount at Free People, also on the Plaza. Since moving here, I’ve purchased nothing, as your customer service is so lacking. I’ve switched to Von Maur,Lululemon, White House Black Market, and Madewell, exceptional service and...

I’m extremely disappointed. First dining table was not level and requested return and a new table to be sent rather than a refund. Today I was disappointed again. The new table arrived after months of waiting and again the SAME issue in the exact same place causing it to be not level. To me this states Anthro did not listen to my issue or pictures supplied from the first table nor pass along the info to manufacturer and no one validated the second table was level prior to shipping. Why no Quality inspection of...